Okay, this is a long story but I have worked really hard for three months and I deserve to get full payment since I followed the buyer order details and completed everything and even completed tonnes of addditonal work for free to my buyer. Now Fiverr CS is asking me to settle for %25 of my revenue as compensation because they already canceled the order and returned the money to buyer.
I have been working on a project for almost three months and just before the final delivery the buyer played a trick with me he changed his login creditentials of his website account so I cannot complete his task on time and he can get a full refund which unfortunately he had been succeful with. Since it was a website he changed his login details about which I immediately informed Fiverr two days before the deadline that I cannot complete my order if my buyer does not provide me details. On the submission day he asked me to cancel the order and I refused because I had completed %95 of work except what he has not given me access to (He said he will send and never did.) he had revisons left and I was ready to provide him more if needed.
Client listed reasons for cancellation such as additonal work not completed which was not part of the order. Quality of work such as bad code (He had access to staging site for three months where he can see the code.), I have provided Fiverr Customer Support with all the proofs of work about how my work matches with the buyer requirement yet they are forcing me to settle for %25 of my revenue that is only $389 out of $1400 why should I settle for less?
I have asked them multiple times to explain how my order is not in line with the buyers requirment which they said they reviewd. I sent more proofs yet they are saying I cannot offer you more than $389 as compensation?
Tell me if I am wrong here. I will settle for %25 but I think I deserve full payment if I did my job I was hired to do.
PS : As far I understand Fiverrs TOS a buyer should not get a refund on the basis of Quality of work. Fiverr has review system for it. He can simply leave me a bad review if he did not liked the quality of work. That too when the order was in process and the buyer had revisons left.