Fiverr Forum

Fiverr deducted money from balance, but order is not placed


#1

My client said that he has ordered my gig and Fiverr deducted from his balance but the order was not placed so I didn’t receive any order requests.
How can he fix this?


#2

By asking your client to contact fiverr support


#3

Order didn’t got place? No worries. The funds will be returned to your client credit card, and he should see them in his credit card balance within the next 3/7 business days.
And advise him to clear his browser’s cache/cookies (or quit his browser if he is on a Mac), before proceeding with any new purchases on Fiverr
For further queries contact Customer support.

Thanks.


#4

Customer Support always has best solutions on this type of issues…


#5

Yes, this happened with me once. The buyer placed the order but the order didn’t come through. I asked him to contact the customer support. But he also placed another order. The order came in after 8-10 hours. So we had to cancel one and it got counted as 1 cancellation. So please ask the buyer to contact the customer support and wait. The order will come through in some time.