Hi there, everyone my name is Akshay Sihag and i’m a Level 2 seller with 5 star rating and 137 positive reviews so far , not ever i got a negative review. So recently fiverr disabled my account, just today…this is what message i am getting “Your account is currently restricted by our Trust & Safety team. For more information, please contact Customer Support here.”
Before you read further, let me tell you that i’m a highly rated seller and even people here on forums loved my posts, here they are Considering Fiverr as your 9 to 5 job, here are some tips for you ! [ARCHIVED]
There was a client, he placed an order with me on 25th october and i made his website, worked hard …then delivered, he wasn’t satisfied with the final delivery so he cancelled the order on 28th october, now recently i was checking my cancelled orders and i went through this client’s order and just checked his website to see what it looks like now, and i was SHOCKED to see he was still using my website ( which he can’t because it’s against fiverr cancellation policy), i got angry and instead of contacting fiverr about this i took everything into my hands and then logged into his wordpress website ( yeah, he didn’t changed the password even) so i went into the website and deleted his whole website and wrote a message on his website that you cheated with me and that you cannot use my website for free. He came to knew about this and he figured it was me, so he contacted fiverr support and then fiverr said it’s against fiverr trust & safety terms to do such a thing.
I was annoyed, i was angry that’s why i did all of this which was my biggest mistake and i regret it but fiverr did not listened to me at all, even when i said it’s against your cancellation policy that buyer cannot use the delivered goods if an order is cancelled. They did not heared at all and this is the e-mail i got from them
Your account has been reviewed by our Trust & Safety team.
We’ve received several complaints from your previous buyers regarding the performance of your services on Fiverr. After further review of your previous order and account history, your account has been disabled. You may not use Fiverr for any unlawful purposes or in furtherance of illegal activities. Taking in to consideration multiple factors, we can not allow sellers on our marketplace who offer poor experiences for buyers.
Please contact us again after a safety period of 90 days to learn how to withdraw any available revenue from this account.
Now what shall i do ? Fiverr is my only source of income, i don’t have a job…i don’t work on any other freelancing websites, my livelihood depends upon fiverr, my family is dependent on me. I don’t know what to do. And i never had any negative review, only 1-2 clients had issues with me regarding something and they contacted fiverr support and based on taht fiverr said We’ve received several complaints from your previous buyers , everything turned upside down for me in one day…
I understand what i did was wrong but just based on one client and not considering those 137 positive reviews , how can fiverr do this to me ? If you were me, what would you have done in my place ?
Any suggestions guys ? What should i do now ?