This is insane…
I’m a full 5-star seller since I joined Fiverr in April 2018.
I already had a buyer cancel an order without Fiverr ever asking for my feedback (e.g. as you’d normally expect them to do in such cases). Support was not helpful and I didn’t give it much thought. 192 USD lost on my behalf.
Today they cancelled a custom 780 USD order even though the buyer rated my services with 5 stars and DESPITE 14 days having passed already, since the gig was marked complete.
So basically Fiverr violated its own ToS as referenced here: https://www.fiverr.com/terms_of_service (section “Order Cancellations” under “Orders” (points 3 & 4):
- Completed orders (or, where applicable, completed milestones) may be cancelled, upon review of our Customer Support team, up to 14 days after the order (or Milestone) is marked as complete.
- Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. Buyers may rate their experience with the seller on the order page, including the overall level of service quality received.
I provide high level sysadmin services from a single gig which is rated 5-stars.
I’ve brought some very nice 4 figure earnings for Fiverr in just a few months.
The buyer who cancelled the order is a regular cheapskate obviously who used a hilariously fake excuse before abruptly ending communication with me.
I expect that Fiverr will reconsider the mess they have caused and put a supervisor to have a look at ticket ID ********.