What a nightmare!
I received a malicious, negative one star review that had absolutely no relevence to the gig or work delivered from what now turns out to be a FAKE account and Fiverr Customer Services are telling me they can’t remove the feedback.
This is pathetic, one of the Customer Service agents actually offered to the cancel the gig, refund the money but told me the negative feedback would remain…
“We will be happy to cancel the order, if that is what you suggest, but it will not remove the feedback.”
We are expected to take this platform seriously whereas you don’t take your Seller’s reputations seriously at all. You talk about wanting us to provide excellent services to Buyers when they can mark our delivery one star no matter what we say or what we deliver and we are stuck with it, even when it turns out to be a fake account review bombing legitimate gigs.