Fiverr effectiveness if Buyer passes racist remarks?

[aqtsoftpro]

Let me share a recent incident. Today a buyer contacted me and asked me to quote for a project. I gave her my pricing. In response to it she said; It expensive and i should look for long term gain rather short term.

I tried convinced her about the services we will offer even post delivery. But, she insisted to devise a good workable strategy. So, i proposed her a plan in which she should pay for only what is been delivered to her if it the order asks for gig extra on mutual agreement. She’ll accept it and we will move forward. Thus controlled investment she has to make and we will justify our working.

Does this sound unreasonable?

This don’t know triggered something soon after which not just she rejected the offer, disrespected me via her comments and most of all pointed out my Nationality in it. Though it badly affected me as even after serving for such long time fiverr. Is there a way Fiverr ensures and take strict action her?

This matter is in Support and i’ll keep you all posted about status. But want hear from you about the subject of this thread.

Thank you

[lenasemenkova]

I was just called “an ungrateful cow who needs to take her head out of her ***” for politely declining to work on the project by a top buyer. Must be the season.

In your case, even if she has a positive track record on fiverr (top buyer status, 5* reviews from other sellers, etc.), I’d absolutely contact the CS with the screenshots. Racism is not something big platforms do or should tolerate these days and I think you have a chance to get her banned or at least get her a strike that will let her know such behavior is frowned upon.

[zeus777]

I was just called “an ungrateful cow who needs to take her head out of her ***” for politely declining to work on the project by a top buyer. Must be the season.

In your case, even if she has a positive track record on fiverr (top buyer status, 5* reviews from other sellers, etc.), I’d absolutely contact the CS with the screenshots. Racism is not something big platforms do or should tolerate these days and I think you have a chance to get her banned or at least get her a strike that will let her know such behavior is frowned upon.

“an ungrateful cow

Are you serious!!?

I hope you contacted CS! I’ve gotten rather unpleasant remarks in the past ( like “greedy”) but dang, that is messed up. I’m sorry to hear that you had to encounter such a j*rk.

[aqtsoftpro]

I was just called “an ungrateful cow who needs to take her head out of her ***” for politely declining to work on the project by a top buyer. Must be the season.

In your case, even if she has a positive track record on fiverr (top buyer status, 5* reviews from other sellers, etc.), I’d absolutely contact the CS with the screenshots. Racism is not something big platforms do or should tolerate these days and I think you have a chance to get her banned or at least get her a strike that will let her know such behavior is frowned upon.

I have left my message and complaint to fiverr and just waiting to hear what they have to say about it. You spend months and years to build up a profile and buyer comes to you and says you don’t deserve to stand on that level and shows his/her hatred toward a religion or nationality.

Such a disrespect, if nothing is been done by fiverr. Then, i would say not a place to work for long definitely.

[zeus777]

I have left my message and complaint to fiverr and just waiting to hear what they have to say about it. You spend months and years to build up a profile and buyer comes to you and says you don’t deserve to stand on that level and shows his/her hatred toward a religion or nationality.

Such a disrespect, if nothing is been done by fiverr. Then, i would say not a place to work for long definitely.

As long as you send a screen shot with the rude remarks showing, I’d like to believe

that Fiverr will do something about it. If there is any proof of threats and insults, from what I have heard and read, usually Fiverr takes action pretty quickly. :thinking:

[aqtsoftpro]

As long as you send a screen shot with the rude remarks showing, I’d like to believe

that Fiverr will do something about it. If there is any proof of threats and insults, from what I have heard and read, usually Fiverr takes action pretty quickly. :thinking:

I will share if nothing is done by fiverr.

[lenasemenkova]

“an ungrateful cow

Are you serious!!?

I hope you contacted CS! I’ve gotten rather unpleasant remarks in the past ( like “greedy”) but dang, that is messed up. I’m sorry to hear that you had to encounter such a j*rk.

I used the report button to stop the person from interacting/ordering from me but didn’t report them directly to CS. Based on my previous experiences, getting CS to act against a buyer who has some weight on the platform (namely, number of orders paid for) is a long ineffective process.

Admittedly, this is the first time when I was actually directly insulted by an active buyer (top buyer, around 10 5* reviews by other sellers) but if I can just never hear or see them again, I’m good.

I’m really curious what they will do in your case, OP. Please keep us informed whatever happens.

[aqtsoftpro]

I used the report button to stop the person from interacting/ordering from me but didn’t report them directly to CS. Based on my previous experiences, getting CS to act against a buyer who has some weight on the platform (namely, number of orders paid for) is a long ineffective process.

Admittedly, this is the first time when I was actually directly insulted by an active buyer (top buyer, around 10 5* reviews by other sellers) but if I can just never hear or see them again, I’m good.

I’m really curious what they will do in your case, OP. Please keep us informed whatever happens.

Sure, i’ll do that and this time even i tried to block/spam that buyer from not interacting with me. I couldn’t stop her 😦 I couldn’t do anything.

Spam works till you don’t respond to them. Ones you’ve responded it won’t work.

[lenasemenkova]

Sure, i’ll do that and this time even i tried to block/spam that buyer from not interacting with me. I couldn’t stop her 😦 I couldn’t do anything.

Spam works till you don’t respond to them. Ones you’ve responded it won’t work.

Have you tried the report button on the buyer’s page as well? Same result?

I was hoping this one actually worked comparing to the PMs Spam/Report button. This is the first time of me trying to use it on someone who is quite aggressive so we’ll see how it works if he hasn’t finished insulting me yet.

[aqtsoftpro]

Have you tried the report button on the buyer’s page as well? Same result?

I was hoping this one actually worked comparing to the PMs Spam/Report button. This is the first time of me trying to use it on someone who is quite aggressive so we’ll see how it works if he hasn’t finished insulting me yet.

No i didn’t i just wanted CS to read through the chat and her messages. This ‘Report’ didn’t give me enough to justify.

[rozefawad]

So sorry to hear that from you guys.
This is something Fiverr should look into, I mean should do something seriously about this kind of buyers.
We as sellers always try to be nice to the buyers, same should be the case from them as well.

[misscrystal]

Let me share a recent incident. Today a buyer contacted me and asked me to quote for a project. I gave her my pricing. In response to it she said; It expensive and i should look for long term gain rather short term.

I tried convinced her about the services we will offer even post delivery. But, she insisted to devise a good workable strategy. So, i proposed her a plan in which she should pay for only what is been delivered to her if it the order asks for gig extra on mutual agreement. She’ll accept it and we will move forward. Thus controlled investment she has to make and we will justify our working.

Does this sound unreasonable?

This don’t know triggered something soon after which not just she rejected the offer, disrespected me via her comments and most of all pointed out my Nationality in it. Though it badly affected me as even after serving for such long time fiverr. Is there a way Fiverr ensures and take strict action her?

This matter is in Support and i’ll keep you all posted about status. But want hear from you about the subject of this thread.

Thank you

triggered something soon after which not just she rejected the offer, disrespected me via her comments and most of all pointed out my Nationality in it.

Your mistake was to try to work out something after someone said it’s expensive. Never do this. You see what happens when you do this. They do not appreciate it. Just let them take the price as it is or leave it and go bother some other seller.

I’m sorry you were disrespected and there is no excuse for it. That comment to you about it being expensive is a red flag to me and I let them go when they mention that.

I tried convinced her about the services we will offer even post delivery.

I wouldn’t try to convince anyone either after they said it’s expensive. They do not respect that. I’m not making excuses for bad behavior, just saying it’s best to let some of them find other sellers at the first sign of some things.

[aqtsoftpro]

triggered something soon after which not just she rejected the offer, disrespected me via her comments and most of all pointed out my Nationality in it.

Your mistake was to try to work out something after someone said it’s expensive. Never do this. You see what happens when you do this. They do not appreciate it. Just let them take the price as it is or leave it and go bother some other seller.

I’m sorry you were disrespected and there is no excuse for it. That comment to you about it being expensive is a red flag to me and I let them go when they mention that.

I tried convinced her about the services we will offer even post delivery.

I wouldn’t try to convince anyone either after they said it’s expensive. They do not respect that. I’m not making excuses for bad behavior, just saying it’s best to let some of them find other sellers at the first sign of some things.

I totally understand it and i do the same. She wanted to split the order into 2 gigs. Trying to get most out of first gig. So, i tried to be humble and more helpful rather being rude. But, not all buyers take it as positive.

But, will keep this noted as a good suggestion for such buyers.

Thank you

[vickiespencer]

I had an experience where a buyer, who is a pastor no less, said my work was bad and “screams” of being done by a person from a nation as if that were an insult. 😧

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here. :roll_eyes:

[aqtsoftpro]

I had an experience where a buyer, who is a pastor no less, said my work was bad and “screams” of being done by a person from a nation as if that were an insult. 😧

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here. :roll_eyes:

That’s really unfortunate. I have this feeling but lets see may be this time. They prove to be different 🙂

[misscrystal]

I had an experience where a buyer, who is a pastor no less, said my work was bad and “screams” of being done by a person from a nation as if that were an insult. 😧

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here. :roll_eyes:

I’m very surprised anyone would talk to you that way Miss Vickie.

[aqtsoftpro]

I had an experience where a buyer, who is a pastor no less, said my work was bad and “screams” of being done by a person from a nation as if that were an insult. 😧

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here. :roll_eyes:

You were right same is what they responded me.

Hi there,

I completely understand the frustration this situation may have caused.

We are reviewing this user’s behavior with our Trust & Safety Team. We won’t be able to share any details about this as per our Privacy Policy.

Let me know if there is anything else we can help with at this time.

Kind regards.

How is this marketplace protecting sellers? I truly love being member of this marketplace and i appreciate all what they did to maximize working opportunities for the sellers and buyers. But, such matters shouldn’t be taken seriously? If she did ones, she’ll do it repeatedly with any other fellow national or even any other nationality, religion.

I feel another disrespect from fiverr end. What’s benefit of making them earn profit on our hard work when they can’t protect ‘Seller Rights’ and Dignity?

[ammarshrf]

I had an experience where a buyer, who is a pastor no less, said my work was bad and “screams” of being done by a person from a nation as if that were an insult. 😧

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here. :roll_eyes:

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here.

When I was a level 1 seller, and delivered a completed job to my buyer, he then found my solution to be very easy (although accurate and serves his purpose) but he got angry (I think because he couldn’t find the solution himself and had to pay me) … so he started a ‘race war’ lol, I did not reply him, and immediately reported to CS (the order was delivered but not approved by him of course), they canceled the order and sent me a compensation, and that affected my stats for sure, but the buyer’s profile was no longer there.

EDIT:::: If memory serves me right, he was a TOP BUYER!

[aqtsoftpro]

CS canceled the order, but it did affect my stats. They did say however that the buyer would be reported to Trust and Safety, but I see he is still here.

When I was a level 1 seller, and delivered a completed job to my buyer, he then found my solution to be very easy (although accurate and serves his purpose) but he got angry (I think because he couldn’t find the solution himself and had to pay me) … so he started a ‘race war’ lol, I did not reply him, and immediately reported to CS (the order was delivered but not approved by him of course), they canceled the order and sent me a compensation, and that affected my stats for sure, but the buyer’s profile was no longer there.

EDIT:::: If memory serves me right, he was a TOP BUYER!

That’s one big reason i still have hopes on Fiverr. That they’ll take serious action.

[ammarshrf]

That’s one big reason i still have hopes on Fiverr. That they’ll take serious action.

As everyone here said, prove your case and be strong about it, they will take serious actions.

Good luck.

[aqtsoftpro]

As everyone here said, prove your case and be strong about it, they will take serious actions.

Good luck.

I will ammar but i can prove it only when things are hidden and CS don’t have access to it. They have our chat history , log and behaviour projection. I will share the conversation here. If justice is not served.

[aqtsoftpro]

Just quick facts about worth calculation:
I have 5 star rating after 200+ orders with an overall earning of $15k+ (you may calculate how beneficial i would be for a marketplace)

She got 4.6 rating for 25 orders. Being a seller she delivered last order 2years back with 4.7 as overall rating as being a seller.

You guys can judge worth. She insulted, did discrimination and still on the marketplace to offend others?

These are parameters on basis of which i’m raising voice for sellers right. Fiverr is a super marketplace so my hopes are high. Not going to disclose her name or any information in anycase.

[ammarshrf]

Just quick facts about worth calculation:

I have 5 star rating after 200+ orders with an overall earning of $15k+ (you may calculate how beneficial i would be for a marketplace)

She got 4.6 rating for 25 orders. Being a seller she delivered last order 2years back with 4.7 as overall rating as being a seller.

You guys can judge worth. She insulted, did discrimination and still on the marketplace to offend others?

These are parameters on basis of which i’m raising voice for sellers right. Fiverr is a super marketplace so my hopes are high. Not going to disclose her name or any information in anycase.

She got 4.6 rating for 25 orders. Being a seller she delivered last order 2years back with 4.7 as overall rating as being a seller

This has nothing to do with violations of TOS (racism in this case)

Even if she was a TRS and acted the same way, she will get what she deserves.

[zeus777]

I’m very surprised anyone would talk to you that way Miss Vickie.

I’m quite shocked as well! Our sweet Vickie, of all people!? 😮

[aqtsoftpro]

She got 4.6 rating for 25 orders. Being a seller she delivered last order 2years back with 4.7 as overall rating as being a seller

This has nothing to do with violations of TOS (racism in this case)

Even if she was a TRS and acted the same way, she will get what she deserves.

No, i am just saying if worth calculation is the parameter for them to gauge whom to keep and who needs to be throw out of marketplace due to TOS violation.