Hello everyone. This is an email I sent to the Fiverr support email. I also have a support ticket that hasn’t gotten any response. While I know Fiverr can be used by honest people, this was my experience. Yes, I made a dumb mistake getting caught by a scammer - but It shouldn’t be this hard to report scammers to Fiverr, and it shouldn’t be this easy for them to scam.
I bought a service from the Fiverr website, I then did not require it anymore. I canceled that order but the person I bought it from asked for a partial refund since they already started working on it. Since the Fiverr system does not allow me to cancel without them accepting, I had to go by their terms. I had no other choice. I then quickly found out that the account I had bought it from was a scam and had no way of providing the service they offered. After confronting them and asking for what they had worked on, or any sort of work history - they called me a scammer and reported me.
Since the Fiverr system seems to prefer sellers, that was strike one for me. I then continued to try to weed out other scammers on your service to prove that Fiverr is not doing anything to protect its customers. This is when I got multiple other reports. Strike 2. I understand that asking for any sort of personal information may be against Fiverr’s terms of service… but asking for any sort of resume or work history should not. Fiverr is actively allowing these scams to continue and is doing nothing about it. While punishing the consumer for being scammed by only refunding “in-store credits” until you “request” an actual refund. Making it unclear whether or not you will even get your money back at all.
This brings me to my PayPal escalation. Since I have not heard back from Fiverr and am accumulating strikes against my account given to me by scammers - I had to go through PayPal to tell them of the fraudulent activity happening on Fiverr. This being my third and final strike with the Fiverr terms of service. To me, PayPal is trustworthy. Fiverr is not. Paypal has gotten back to me with recommended steps while Fiverr ignores me and gives me code-of-conduct strikes. I can cancel my PayPal escalation and work with Fiverr, but it seems Fiverr is unwilling to do anything about this problem or the scammers in the system.
I will be sending this to news and blogs to help bring to light to Fiverr’s unwillingness to help the consumer while providing a marketplace of scammers.