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Fiverr Gig video: "75 seconds" doesn't mean 1 minute+


pavensharma90

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I created a 1-minute video where I recorded myself explaining what my Gig is about (Tutoring People to Code using Python).

According to the Fiverr H&E centre: “Please choose a video no longer than 75 seconds and less than 50 MB. The allowed file formats are mp4 and AVI.”.

Despite this, my video was rejected for “being too long.”.

If a human-reviewed my video then I can understand why it can seem to them I’m maybe “talking too much” but the I simply recorded what I normally explain to my potential clients when they get in touch for more information. Because I tutor people over zoom, my clients want to hear my speaking style and accent. Also, I’m pretty sure many don’t bother to read the description and prefer to watch a video explaining instead.

Has anyone else had a similar issue where the gig video was rejected for “being too long”?

Are we allowed to put in a youtube link into the FAQ?

It would be amazing if we could add a video in the same way as a “pdf” where it doesn’t take up the gig main image. That way, it’s optional for the user to watch it.

Thanks all

Pav

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Hi !

It might be a temporary bug. You might try to reach the CS, so that they can help guide you or confirm the situation. I have 60sec + videos introducing my gigs, and never had any issue of that kind.

Recently there was a general bug that was preventing everyone from choosing their thumbnail frame in their video. It was fixed few days later.

Warmly,
Hikari

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Hi !

It might be a temporary bug. You might try to reach the CS, so that they can help guide you or confirm the situation. I have 60sec + videos introducing my gigs, and never had any issue of that kind.

Recently there was a general bug that was preventing everyone from choosing their thumbnail frame in their video. It was fixed few days later.

Warmly,

Hikari

Thank you for your tip. I will try again or reach out to the CS.

PS - just checked out videos on your gigs. Absolutely fantastic, great quality and informative. I hope to make something of that standard one day!

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Hi !

It might be a temporary bug. You might try to reach the CS, so that they can help guide you or confirm the situation. I have 60sec + videos introducing my gigs, and never had any issue of that kind.

Recently there was a general bug that was preventing everyone from choosing their thumbnail frame in their video. It was fixed few days later.

Warmly,

Hikari

Apologies to all who were following this. It was actually my own user error for a video that was slightly longer than the limit.

I have no managed to upload it and pleased with the result! 🙂

Thank you.

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