Fiverr Forum

Fiverr Gig's Video Thumbnails are Changed :/


#1

Hi.



I saw since yesterday all gig Video thumbnails are changed. we cannot fix it.

I contacted CS but they told me they working on it but it sill not fixed…



anyone knows update about it ?



Thanks.


#2

I have the same problem but today my videos not play https://www.youtube.com/watch?v=yr4Qh7_HtCc


#3

Yes, my GIGs video thumbnails changed. I hope they will solve the problem soon.


#4

I hope they resolve it too


#5

Mine have done the same.


#6

Same here


#7

How’s this working for everybody? Is it fixed? I can set my thumbnail now, and my main gig video will play, but my portfolio vids still won’t play.


#8

now its OK :slight_smile:


#9

Hopefully it gets fixed for us, too.



Our gigs have their thumbnails changed from having a person in them to being a boring blue background. We are hitting record-low views on gigs :frowning:



Your posts give me confidence that this will be fixed soon


#10

Same here @inet_solutions. I reached out to CS and they claim it’s fixed. But my newsroom gigs are still showing preview screen at 2 seconds in (I think it’s 2 seconds). Users looking for my services will pass my gigs because they’re not seeing a video spokesperson. As a result, my sales of spiraled significantly. I guess I am going to have to re-edit the beginning to all my news gig :frowning:


#11

I have same problem and open discusion,

when go to edit video photo for preview not working…

Is not show set photo is show empty photo…


#12

Dear member,what method use to change your video thumbnail…?pls share.