So, a few weeks ago I posted that I have always been a 5.0 seller. I try hard to take care of my customers and could not understand what was going on the last 90 days.
- I did discover now you can extend the delivery without penalty when the Buyer does not provide all the materials needed to perform the task. This is a big improvement.
- I do not agree with if it is mutual cancellation that the seller is penalized as if someone orders wrong, does not read etc. Why should the seller be punished (right?)
BUT the real issues for me is GLITCHES. I have screen shots I provided to customer care and keep getting the run around.
But, tonight, since my score is 4.6 and the minimum, is 4.7 to keep your Level / Rating - Which I have for the last 90 days bounced up and down like a yoyo. But because of the rating system and being 4.6 I got demoted again back to level 1 seller and it still sits at 4.6 so I expected to be blocked from selling next. But its Glitches.
So first, I have made a greater effort to provide even better customer care. In addition, I changed my instructions to be more clear and help reduce confusion once ordered. I created FAQ in my gigs to help.
Most of my ratings were 5.0 in the last 30 days but because I got a serious of 2, 3, and 4s none of which I thought were right. I had buyers that expected me to violate TOS for youtube which I wont do. People who order who expect me to do those things (assuming I would). I had one buyer who got to rate me even if his order was canceled. In addition He canceled before i had delivered and had 2 days on the clock. He ranted that my service was horrible but I had yet to even deliver. (He was in sane) . So I said all that so you realize for the last 90 days I have been through the ringer. I message support virtually daily.
But, ( GLITCH A) the system flagged an order / message as being violation of TOS. It later was cleared of course because I was not. But, because of this FLAG (GLITCH) It would not allow the delivery to proceed. As a result the order was LATE. Then the system penalized me with the 10% less traffic for being late. I messaged SUPPORT. The support agent was asked to message my buyer to let them know it was not m fault so the buyer would give me a 5.0 rating not think I was just lying to them about not being late. Thankfully I took a screen shot because customer care asked so do you have proof you delivered on time. (well considering their are time stamps on the posts to the buyer why are you even questioning this. But I had a screen shot HA HA. I asked the agent to message the client. The agent said “I see you told them it was a glitch” and failed to message the buyer. I want to rate Support -1 at this point.
GLITCH B Is more scarey. As I been working hard to get 5.0. The last one I got was 4.0 and I was like what. I gave extra to the buyer and the buyer left me a good comment. Something did not seem right, and my gut was right. I was trying to understand so I carefully professionally message the buyer. Asking if I could have done more. Why did they not feel I should not get a higher score… And they informed me they HAD GIVEN ME a 5.0. They had no clue why it was just 4.0. So wonder has anyone lately gotten less than 5.0 and wondered if it was real. I think there is a glitch in the rating system and it always appears to be “service not as described”. I think there is a coding issue. I do not know how to get this to senior management because fiverr support has been no help. In fact they seem to act like they have no power at all.