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Fiverr has your back. Latest chargeback experience. Great news

I’ve just noticed that one of my buyers disputed 2 orders and this time apart of the usual emails fiverr send informing me about the disputes, I also received the following email

My cancellation ratio wasn’t affected and no money deducted from my account which is a great news. I didn’t even have to contact CS like before.

I think there are general changes regarding the chargebacks. You can read at
https://sellers.fiverr.com/en/article/chargebacks-and-seller-protection
By reading the article it seems that I’ve had Fraud Chargebacks.

Really happy that fiverr has made so important changes regarding the chargebacks.

8 Likes

That’s great news! Thanks for sharing that. Fiverr has made a great effort in the last year in particular to protect sellers. I think they have also worked with some payment providers about this.

That’s why I don’t like to see fiverr bashed as always supporting buyers in disputes because I see fiverr really standing behind sellers a lot.

3 Likes

That’s awesome! I’m happy for you. We needed a good news story in the forum!

Great news! i only heard from fiverr :laughing: