Fiverr IGNORES ABUSIVE, UNPROFESSIONAL, UNFRIENDLY, AND A BULLYING SELLER - As stated in Fiverr Terms of Service: “If you come across any content that may violate our Terms of Service, you should report it to us".
I contacted Fiverr’s customer support to report “Rude” and “abusive” behavior and in Fiverr’s TOS further states “Communication on Fiverr should be friendly, constructive, and professional” and that “Fiverr condemns bullying.”
I requested a revision in a gig and the seller became very defensive with a bully attitude, abusive, unprofessional, and unfriendly and the seller made the statement: "“I’m just going to make the exact changes you’ve requested so you can’t blame me if it doesn’t sell.” Further messaging occurred between the seller and I, and I categorized his behavior as ballistic.
The definition of ballistic is: “extremely and usually suddenly excited, upset, or angry.” He response: “If that’s going ballistic, then you’ve never stepped foot outside in America.” This previous statement is a form of racism as defined as “Racism is a product of the complex interaction in a given society of a race-based worldview with prejudice, stereotyping, and discrimination.” So this seller stated that if I want to see what “ballistic” is then I must step outside the USA because the rest of the world has “ballistic” behaviors.
I requested a refund from the seller - he denied. I sent in a support ticket to Fiverr and they supported the seller. WHAT HAS HAPPEN TO SUPPORT FOR THE CUSTOMER? So Fiverr does not support the customer when a seller violates the TOS with user misconduct?
I have included the TOS as stated by Fiverr:
USER CONDUCT AND PROTECTION
“If you come across any content that may violate our Terms of Service, you should report it to us through the appropriate channels created to handle those issues as outlined in our Terms of Service.
User Misconduct - “Fiverr maintains a friendly, community spirited, and professional environment. Users should keep to that spirit while participating in any activity or extensions of Fiverr.”
“Rude, abusive, improper language, or violent messages sent to users will not be tolerated and may result in an account warning or the suspension/removal of your account.”
Users may receive a warning to their account for violations of our Terms of Service or any user misconduct reported to our Trust and Safety team. A warning will be sent to the user’s email address and will be displayed for such user on the Site. Warnings do not limit account activity, but can lead to your account losing seller statuses or becoming permanently disabled based on the severity of the violation.
Inappropriate Behavior & Language - Communication on Fiverr should be friendly, constructive, and professional.”
So far, all I see is Fiverr ignores it’s own TOS in favor of a seller who was abusive, bullying, and extremely rude.