Orders are not eligible to be cancelled based on the quality of service/materials delivered by the seller if the service was rendered as described in the Gig page. You may rate your experience with the seller on the order page, including the overall level of service quality received
Buyer requested gig. Gave basic requirements. When asked for more, told to just do what we do. They pre-approved prior to work beginning. On delivery they said they wanted something different, but could not say what they wanted. Gave a revision on best guess. No reply on if this was closer or not. Actually pretty much ignored it. Sent another revision, very different. Buyer provides no feedback. Only says they want to cancel, which I refuse as we did the work, and free revisions, which we don’t provide. Next thing I know, it is cancelled by CS. Client account is still active, so I know it wasn’t a Paypal chargeback.
Seems sellers aren’t protected by the very rules put in place by fiverr.