I was surprised to see that my completion rate was still at 97% whereas I have had 0 cancellation in the course of 60 days.
I sent a message to CS and the response is:
To further clarify, please note that all the stats measured for Level Evaluation are counted from the last 60 days and therefore they are susceptible to often changes. For example, a rating you received 60 days ago will no longer be counted in the stat tomorrow, as it will be more than 60 days old.
It seems that the following order FO**********46 has been cancelled in the last 60 days.
The order they are talking about is an order cancelled on November 2017 that means 6 months ago !
I even left a message on this forum in February with the same Order ID !
It seems that there is a big bug in the cancellation rate and Fiverr should fix this issue.
Every seller should count by himself the cancellation rate in order to verify that it’s correct.
Mod Note: order number edited for security concern.