Imagine working hard for straight 3 days and putting your time and efforts, and then the buyer comes to you and makes up a story says that they wanted “something” that wasn’t even discussed before starting the order.
Then you explain everything to them for another 2 days that you did everything right and what they want isn’t even part of your job.
You even try so hard to resolve the issue and they threaten you that they will contact customer support, which they do eventually because they won’t listen to your explanation.
Then, out of nowhere, Fiverr just cancels your order.
Sounds like a terrible story? It’s true. Everything I said happened to me.
Fiverr support cancelled my order without even listening to my side of the story. They just went ahead and assumed whatever big sad story the customer told them was the actual story and didn’t bother to listen to mine.
Where did my 3 sleepless days of work go? I don’t know. It doesn’t matter anymore because Fiverr will never change their mind. It’s in their policy that you agree to do “free labor” in some circumstances if they wants you to.
I know a lot of people in Fiverr suffered from this same kind of incident. And it’s always going to happen this way since Fiverr’s first and most priority is the buyers.