For your consideration:
. What is Worse in the Long Run; a cancelation or a 1 star review?
. Buyer is asking to cancel the order!
. Buyer wants free work, should I cancel?
. Cancel Order or I will give you a bad review! 😡
. Do Extra works or i will give you bad review
. Am I in the wrong? Hoping to be a better seller (LONG)
Orders are not eligible to be cancelled based on the quality of service/materials delivered by the Seller if the service was rendered as described in the Gig Page. Buyers may rate their experience with the Seller on the Order Page, including the overall level of service quality received.
Deny the cancellation and redeliver the order. As long as the re-delivery matches the scope of the original order, you should be fine. I glanced at one of your gigs and didn’t find anything in it that defines what a ‘revision’ is for that gig. If it’s in your requirements, that’s fair, but there’s a lot of risk without the boundaries. (Please see FAQ point 1)
Buyers may use the “Request Revisions” feature located on the Order Page while an Order is marked as Delivered if the delivered materials do not match the Seller’s description on their Gig page or they do not match the requirements sent to the Seller at the beginning of the order process.
Requesting to gain more services from Sellers beyond the agreed requirements by using the Request Revisions button is not allowed.
Fiverr Customer Support will cancel orders based on, but not limited to, the following reasons:
Buyers who abuse the Request Revisions button to gain more services from Sellers beyond the agreed requirements.
Ownership and limitations: When purchasing a Gig on Fiverr, unless clearly stated otherwise on the Seller’s Gig page/description, when the work is delivered, and subject to payment, the Buyer is granted all intellectual property rights, including but not limited to, copyrights for the work delivered from the Seller, and the Seller waives any and all moral rights therein.
All transfer and assignment of intellectual property to Buyer shall be subject to full payment for the Gig and the delivery may not be used if payment is cancelled for any reason.
You may have to remind the buyer that, if they cancel, they cannot use what was delivered.