Hi, I’d like to share my experience with bad buyer as as others did before about similar problems.
I had one customer who asked for a job. I deliveried it and he asked for more “or I will not accept the delivery”. I told him that I could help him but he should ask it “please”, not demanding, because that part was not in the gig description.
I did it and again he asked for more. I contacted for custom service and that’s what I got:
Then I explained to the support guy that you expect from Fiverr some kind of protection. If you deliver and that’s ok, you cannot be working for free once and once again just for not to lose your job, your money and also have a cancellation penalty.
And no way. “I understand your frustation, I’d be the same, you did a good work, but we cannot force him to accept. If you wish, I can cancel de order”. And yes, you can cancel but I’ll lose my money and I’ll get a nice penalty on fiverr.
In fact, the customer sent me one message which was not for me and he was acting the same with another seller.
Finally, the customer got what he wished and he had not hired. I must say than when I do a disavow job I never let the customer alone and I help my customers with they google requests until they get approved again. The gig is a disavow job; asking for google to remove the penalty is not included, but I do it if the customer is polite asking for it.
How did this finished? After two months of demanding and blackmails, the customer site finally got approved again and how he is happy. And I have had the worst experience in fiverr by far.
Not only for the customer. The worst part was the fiverr response to my requeriments.
That means that one customer can hire you and he always will get a refund if you don’t do WHATEVER he demands even if it’s not in the contract. Or you can cancel, of course, and lose your money and your fiverr rankings.
Sales in here are a contract. You offer something and set up a price. If the customer accept, both of you must comply with the agreement and WITH THE CONTRACT.
But there are not consequences for bad buyers.