Hi fellow sellers!
First time posting on the new fiverr forum. unfortunate i have no positive experience to share. I’m on fiverr since 2015 offering website support in general. I did good and i got bumped to level 1 and level 2 within june/july that year. and from there onward until last Monday i was a level 2 seller. Why did i got demoted? For not maintaining a delivery on time rate above 80%. BUT in my defense i only had couple orders for January and February 2019. one of them, i failed to deliver on time because it took me time to complete. the client was super okay, and left me a good review.
Some of you might say, its no big deal you can work for it again and promote back. But what i want to emphasize is how rudimentary and ignorant fiverr acts on us the sellers. we work our best to maintain our standards, keep our clients happy and ultimately bring in revenue. instead of empowering us the sellers, fiverr is imposing new standards each more ridiculous than the previous and the customer support? yikes! (they force closed the ticket i created on the same without giving me an adequate answer. )