I have several gigs on Fiverr, but I also occasionally order gigs, though it has been some time since I did so. Prior to them charging buyers $2 - on top of the 20% they take from the people who do the actual work!
Anyway, I hired a woman for $10 to do a job, and had to pay Fiverr $12.
The woman could not do the job, so I cancelled. Fiverr refunded my $10, but not the $2 service fee. Is this standard practice? If the woman didn’t do the work, why should I have to pay Fiverr that $2?