Hello Fiver community!
There is something wrong with the Fiverr Customer Support…, at least for the sellers.
Recently they cancelled an order after I declined a buyer request to mutually cancel.
I had worked hours to deliver a perfectly hand-made translation of 5500+ words from English to Dutch, when the buyer started complaining about the fact that it would relate too much to Google Translate. Without seeing any proof from the buyer’s side, I told him that there was no automatic translator used at any time.
Nevertheless he arranged a cancellation by Fiverr. (And will use the translation for free probably)
I contacted the Customer Service to know the reason behind the cancellation and all they could say was that it was impossible to turn back and that deliveries should always be delivered on time. The text was delivered way before the due time.
Fiverr closed the ticket, as they say it’s impossible to turn a cancellation back.
I expect a compensation from Fiverr’s side for unreasonably cancelling the order.
Is there anyone else in the same situation? Or maybe someone who could explain the model of Fiverr to me? I’ve been a seller for several years now, but it seems like Fiverr is actually a place where people can place orders, cancel them and use the delivered products afterwards.