I just want to share with you some of my thoughts about, “don’t contact outside the platform” fiverr policy. Let’s start from the begining. Few days ago I sent a message to Support, asking about my level 2 seller badge. I was just curious if maybe there is some bug, maybe I need to wait longer or maybe I’ve done something wrong and that is way I still don’t get it (I manage all level 2 requirements about 3 weeks ago). Just polite question.
I recieve answer: "The system had detected some activities that caused you to become ineligible for a Levels badge. As you continue to sell on Fiverr, without any further violations of our Terms of Service (…) your account may hopefully become eligible again in the future." I was like “what violations of ToS?”, I did nothing wrong, but ok - I can wait, it’s only badge.
I realize that I share my mail with my clients few times but the red text, which is showing up when you are doing that says: “Terms of Service reminder: Providing email, Skype, or phone number is only allowed if it is needed as part of the service.”. When someone wants to share with me big video files (few gb) via google drive, I need to share my mail with them. So it’s clearly part of the service - how that could you violation?
Anyway, let’s get to the point. This what really prompted me to share my thoughts with you guys was something else. Few hours ago new buyer contact with me that he need my help. He want it to be done within 24 hours. I told him, sure - no problem. Of course he want to share his files with me via google drive, so he asked for my mail. I replied:
“The thing is that, fiverr doesn’t allow seller to share their mail with the buyers (they looking at it as contacting outside of fiverr). I used to do that and I get warned, I don’t want to get banned - hope you understand me. Could you please upload it without having my mail before?”
Guess what - these message got flagged as a possible ToS violation. Now I need to wait 24 hours to make it visible for buyer, which efficiently prevent me from making a new sale. Also, I guess that this could be a next thing stopping me from getting Level 2 badge.
I can understand that fiverr wants to prevent contacting outside fiverr, but this way they’re making my job so much harder. I need to take my time and explain buyer how they can share their files with me without having my 3m41l adr3ss (special secret code to avoid ‘message was flaged’ problem :D), which is not what I should be doing.
Looking forward to see your thoughts about that.