Hey @natalieab,
my 2 cents:
- yes that’s always a good idea. but with moderation.
Over the past few months, I have noticed that more and more people message me on Fiverr with a simple “hi” or “are you there?”. I assume it’s people that use the fiverr mobile app, expecting some sort of real time chat.
Maybe they can send a chat request instead of sending a message when on the mobile app. But they need to know that the seller has to accept and that depends on his availability
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I personally can’t have enough analytics!
I’d like to know how the buyer found my gig, I’d like to see detailed stats of sales/conversions and the like.
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Sounds like a cool feature. Especially for people who have bigger projects. It helps establish trust right from the get go. But again, this needs to be on a request/accept basis ONLY. I can’t possibly image what would happen if anyone had the chance to simply press a button to talk to me right there on the spot.
Maybe along with the decline button, there should be a drop down menu for us sellers to schedule a call in an hour, in 8 hours etc.
on to other suggestions:
DROPBOX INTEGRATION!!
When I deliver huge video files, regular fiverr uploads don’t cut it.
So I’d like the option to be able to select a file already uploaded to my dropbox for delivery via the fiverr mobile app.
As a video maker I can’t tell you how many times I leave a heavy project to export on my workstation and step out for a couple of hours to run errands. So when the exporting is done straight to my dropbox, I would simply choose the already uploaded file for delivery. 
-better attachment/link management.
-an ipad version where there’s a dedicated page just for analytics would be uber cool.
That way I can have my ipad as a third screen, to monitor sales, or gig extra upgrades and such.
-a timezone indicator so we can see immediately how far ahead/behind the buyer is, and we can offer better proposals, or keep in mind for follow-up questions.
-i’d like to see the profile pic of whoever is messaging me. (and the top buyer/repeat client badges as well)
-i’d like to see the order’s timer when I open a specific order.
-and finally i’d like to see a dashboard similar to the desktop one when I try to manage my sales on the go.
that’s it for now. 