While I understand there will always be people who do not like changes/updates to the site (I’m one of them lmao), I feel like Fiverr is really going about beta testing all wrong. They do these batch rollouts without really taking into consideration feedback from sellers and then usually implementing them long-term.
Creating a beta-test group that people can opt-in to (like MOST sites) would give you a pool of users eager to try new things and also provide regular feedback as to how it’s functioning, how it integrates into a seller’s workflow, what can be improved, etc. That main thing here is that they receive the constructive feddback needed in order to fine-tune new features instead of what feels like “guessing”.
I’m also sure they receive a huge influx of emails when new features are release, but it’s probably just mostly complaining without much tangible feedback. I know I’m guilty of this. I presume it becomes a lot of noise to sift through which takes up so much time.
But with a beta test group, I feel that features would be more well-received and wouldn’t be subject to continuous real-time changes because it would be (for the most part) 100% ready for launch.