So as we are all aware, there has been a bit of a shake up of the cancellation system and whether mutual cancellations adversely affect Fiverr ratings or not is something on an enigma. Apparently if a mutual cancellation request is accepted by a buyer, it doesn’t. However, I think that we all suspect that it does really.
However, whether mutual cancellations count against sellers or not, something desperately needs to change. I have cancelled several orders this week, purely because buyers didn’t supply any details. With regard to one order, the buyer said that they would send their details soon but didn’t. After a reminder and no response, I then requested cancellation. Not receiving any response to this request, I then sent the buyer a message informing them that they would be very welcome to reorder but could they please accept cancellation in the meantime, or not doing so would adversely affect my sales and reputability.
Long story short, they didn’t cancel but did reorder and once again did so without supplying any details causing the exact same situation to repeat itself. In the end they then said that they were confused and left it at that.
I’ve then had a client who I actually lost it with a little, as after informing them prior to ordering in regard to what details I needed to start work (and them also being notified of what details I needed when they ordered) they still didn’t supply any and again forced me to cancel. And the list goes on…
Now my problem is that this doesn’t happen off Fiverr. Many of the buyers here are simply challenged. However, whatever the reason for this, it is both unfair and illogical for sellers to be punished for such behaviour.
In cases where buyers don’t supply any order details, sellers should therefore have the option to pause or put an order under review for a week. A simple message from Fiverr informing buyers that their order will then remain paused until they do supply the necessary details would then (hopefully) stop such cancellations adversely impacting sellers and help sellers retain potential new revenues.
Alternatively, sellers should be allowed 5 mutual cancellations (or a similar number) which can be still considered ‘mutual’ whether buyers accept or not. Also, a reminder to buyers after ordering asking them if they have provided all necessary details might also help.
In the meantime, I am starting to feel exhausted by the present situation. Often the buyers who don’t supply order details are the easiest confused and overall least communicative. In this case, how do you manage? And like me, are you also seeing more buyers than ever requesting modifications for orders which go way beyond the scope of the original order?