Fiverr Community Forum

Fiverr order cancellation policy

Recently A buyer cancelled order on $15. It was my first order. After cancelling My balance show -$12.
I want to know when I will earn Whether will deduct the minus amount or not. waiting for expert suggestion.


The amounts paid for the canceled order will be returned to the Buyer’s Fiverr Balance and will be deducted from the Seller’s Fiverr Balance or, if there are no sufficient amounts in the Seller’s Fiverr Balance, from future revenues of such Seller.

The above is from the Terms of Service at the bottom of the Fiverr main page.


Thank a lot’s bro …

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12$ came to your account has been deducted again

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The order was canceled. You are not earning anything. Instead, your order completion rate will be lower.

I want to know about -$12.

For a $15 order you are getting $12.

Since the order was canceled, the potential $12 are removed from your earnings.

So you are not getting anything.

If I were you, I would be concerned about the completion rate. If this is your first order and you canceled, it will be harder to become a level 1 seller. So… that’s the true problem. But overall you’re not earning anything if you canceled. You expect to get paid if the order was canceled?


when you will earn money your negative balance will be deducted first