4 months ago I converted my Fiverr private account into a business account.
I had 79$ credits, which was shown as a payment option when ordering gigs.
However, after converting my account to business, I suddenly can not see “Fiverr credits” as a payment option anymore. I assumed that this must a bug since business accounts are a new feature on Fiverr.
So I created a ticket and have been told that this issue is being reviewed by the tech team. The support team promised to keep me updated with news from the tech team (which never happened). 4 months passed and out of nothing the issue has been marked as “solved” with no explanation or whatsoever.
This was really disappointing. I have been really patient. Next, I opened a new ticket referring that the old one has been closed for no reason and that this behavior is unacceptable (see attachment).
Again, the ticket has been immediately closed.
Fiverr Support has been a frustrating experience for me.
I just wish to use my credits which belong to me.