Fiverr Community Forum

Fiverr Review System 😡

Still…, it’s clearly said in Fiverr TOS.
Seller can’t change Buyer review…, Eventhough this is a false review.
What you can do is…, to provide buyer review response from seller review to your other potential buyer. Explain the best you can about this buyer review…

NEVER conact fiver cs in any kind situation to change your buyer review.

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Thank you Brother i’m clear understand
in any Review case don’t Contact with Cs :pray:

and with your buyer too.
Your buyer can report you to fiverr for violating TOS :slight_smile:
with buyer, you only can ask why they are not satisfied with your work, for your personal input to provide buyer better service in future.
Never ask to change “review” with your buyer too.

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Check this out: Don’t do it! … You Have Been Warned! if you want to protect your account.

There been many forum posts where sellers have got a warning for discussing a review with a buyer.

Always best to leave them alone and move on.

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so sorry.
so sorry.
I understand you and I lost my account. The buyer gave me a bad review only 2.6.

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how much warning you receive ?

3 warning.
:face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth: :face_with_symbols_over_mouth:

this is my first warning i will care thank your providing info about warning :heart:

Unfortunately for you because you got a very bad review. Only 2.7.

Let’s be clear about this. Based on what you have written, you have breached Fiverr’s terms of service.

When you signed up to Fiverr, you agreed that you had read and understood the terms of service.

Any discussion with your buyer about a review is a breach of TOS.

End of. There is nothing more to discuss.

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When i’m Agree Rules ago a years rules is different i think you want to read again thank you now seller can’t Request for review but ago 2 years seller can do only some case Abuse word or bad Statement

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Here’s the thing.

If you saw that there was something wrong with the buyer’s review, contact support directly but NEVER discuss about reviews with the buyer.

Recently I had a buyer who gave me a negative review just because they didn’t get the Premium service for the price of Basic package which they ordered.

Instead of arguing with the buyer, I directly contacted CS and they removed the buyer’s feedback.

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You are the one who brought up reviews, as you just indicated. And yes what you did does breach the policy.

“What problem are you facing” – You’re trying to get.the buyer to justify their review. It’s bias and pressure and no you aren’t allowed to pressure your buyer into justifying why they reviewed you. That’s coercion.

Pressuring the buyer to justify their review doesn’t become okay just because you didn’t ask him to change it.

And please work on your English. This was mostly unintelligible. Why do you expect buyers to decode poor English? It’s rude.

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The screenshot is still attached. I can view it.

Unfortunately such situation do happens, and expect them to happen from time to time in many shapes and forms.

Personally, with more than 250 - 5 star reviews, much more gigs being sold, many if not all satisfied buyers, being a proud membership of Fiverr Pro, i still have rating of 4.9 due to few similar case.

On the other side, I have a slight different strategy (which probably do costs me 4.9 instead of 5). I ensure gigs are well defined to prevent cancelation. Clearly state what I do and what I don’t.

You would happen to have a buyers who would unintentionally or intentionally leave a bad rating. While I do offer cancelations when it comes to something thats:

a) Hitting a point that something can’t be done along the way, due to my inability to deliver industry standard quality.
b) Force Majeure, objective situation where something is not possible to complete without anyone to blame.

Sometimes it does happens that customer leave <5 stars rating by mistake, sometimes it’s a result of trying to ransom to get more than initially agreed or cancel already perfectly delivered project.

Whenever received such “threat” - i simply said ok - please go ahead. At the end of the day, it’s your discretional right to rate the way you want.

How I fight these ratings?

Simply by not spending much time on them, rather attracting more customers, trying to convert these who buy once to become regular buyers, and burry the bad rating by tons of positive ones.

As a result, you would probably not be 5 start rated, but 4.9 is absolutely acceptable for me.

I would suggest you to do the same. Once the project is completed respecting all the norms of a good industry practice dictates - leave the user to rate it the way he thinks without entering the discussion about that.

If you are constantly delivering extraordinary service - this will not hurt your rating. So rather than trying to find a solution for current rating, make sure you earn 5 stars on next orders. At the end of the day, once you have a huge sample, even one start rating can eventually bring you from 5 to 4.9 which customers will understand taking into account you have few hundred reviews - and it’s impossible to please everyone.

Rating system is very good one - it tells you precisely if you are on the right track once you build up a good sample (many gigs sold). I would suggest you focus on that rather than spending a valuable time trying to correct something that can’t be corrected.

At the end of the day, there’s much more legit buyers who are there to finish their business and will do a nice review both due to a fact they are satisfied with the work as well to have you onboard for further projects.

Take it easy and without frustration due to one bad rating.

I got 1 start from a customer who was “not only expecting me to build him a rocket, but to teach him how one is being built” - ordering a gig that has nothing to do with rockets. What can I do? Spend time thinking on him, or get 20 more customers, provide them with exceptional service and earn 20 more 5 stars. I always chose a second option :slight_smile:

At the end of the day, we all have ability to rate each other without explaining why. Getting many negative reviews is actually helpful to show you something is not right with your gig / service / delivery or expectation out of your offers. Use this to improve.

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Thank You For Your Complete Suggestion

Forget about Past Now think about future
This one Mistake Teach me Lot Of Thing in a future i will not repeat

Now Just i want to Ask only one Question
i have Ask review in Conversation is against Policy Fiverr Also Flag Account With Warning Its Okey.
But Fiverr Have Also one other Policy They Will Remove Review if Buyer Request For Remove Feedback is that right ?

Once you and your buyer started talking about reviews you were in hot water. If the buyer later decides to contact Cs and ask for the review to be changed you will still be in hot water due to your previous conversation. Maybe if you and your buyer never spoke after the completion of the order and the buyer decided to contact CS on their own, maybe you could have avoided the warning. It is too late, let it go and move on.

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