We have contacted fiverr.com support team and they’ve suggested we post this here in the Forum.
There are a number of users/sellers that are advertising their work as native English speakers and even have aliases from the US or the UK (mostly with female images/videos and female names). After receiving our blog/gigs back, we realised there were way too many errors for someone originally from the US or the UK. These people are not fluent in English and are creating aliases of Americas as their profile and getting people to buy the gigs from them a lot easier, than if they were not English speakers. They’re NOT English speakers and do not understand basic English terms or grammar.
These sellers are paying for English speakers to either do short videos or recordings and posting them on their profile so buyers think they’re legit English speaking sellers, but little does the buyer know, it’s their alias.
We have given negative feedback to one seller, then we received a message from them explaining that they will complete a free revision or give a full refund. This is fair enough, however, if we agree on the refund the gig gets cancelled and the review goes away.
How are other buyers meant to know what they’re really like if the review is removed? The reviews need to stay unless the buyer decides to remove it.
This is another way of getting rid of bad reviews from their profiles, by offering a refund, the buyer will most likely take it and then the negative review disappears. The seller is well aware of this!
Not to mention the sellers are using their friends or paying for 5-star reviews to push down negative reviews and make their profile look good. These 5-stars “Outstanding Experience” reviews are mostly fake. and should be removed by fiverr.com.
This shouldn’t happen… There are flaws in the fiverr.com system and they are being exploited.
People rely on reviews, positive or not, they shouldn’t remove them regardless of the outcome.
This is happening way too much and not just to us. We are losing faith in fiverr.com.