First, i wanna say that fiverr as a product is excellent. Will use it a lot.
As a site, it needs some fixing in my opinion.
Where is the tutorials?
Where is customer support?
In this forum, where is the general questions thread? Help thread?
Where do you find information about "how to…"
Sure, you find some of it if you search for like an hour, but its super hard to find help.
For example, i have tried to upload a picture (not a banner) to my profile, but it refuses to accept any of my pictures. And i cant find any info about it.
I saw someone posted in the forum, that the pic format should be 642*459, max 2MB…
But i cant get that confirmed anywhere, and it doesnt work anyway.
So fiverr, shape up your help-section! That will get new customer to use the site better, and it will automaticly create more sales, more gigs.