Well that’s just a mishap of mine!
I’m Zahrah from Mauritius. Its just a bad experience which i would like to share.
I’ve been offering translation services on fiver. I’ve been approached by a buyer who just ordered a translation service which i do not offer and i made it clear in my gig description. Then the final outcome was a cancellation which of course reflects on my profile. That led me to delete the service completely.
I was really sad about it because i’ve always ensured excellent customer service. That affected my order completion statistics, while i always complete orders on time. As a new seller, its not really a good impression as buyers do not know what really happened. The reality is that buyers do not read descriptions, although you took a lot of time to prepare the description of your gig. I’m sure there are more such experiences from my fellow sellers.
I think that fiverr should help sellers with that. We all want to help our customers the best of our abilities and sellers should have some protection. I understand that some new buyers are unfamiliar to the platform, so are new sellers. Hence, I think, we should receive a bit more protection as well.
My suggestion would be to allow sellers the power of not accepting orders on certain conditions: e.g. only if the order isn’t within the scope of the gig (maybe a support team can verify that).
With this, i hope that some improvements will be made