I want to share my stories. 3 days ago, I received an email from Fiverr tell me my account was disabled because of violations of ToS. I didn’t know what I did wrong so I contact CS.
The first time, there’s one staff that just tell me that my card associated with multiple accounts and my account couldn’t be restored. The problem is I did have 2 accounts, but I deleted the old one and just link my card to the new one after deleting it. I did think I need a new account so I disable all my old gigs and create new gigs (on the new account). After I finished editing new gigs, I deleted the old account, then linked my card.
I DIDN’T link my card to multiple accounts at the SAME TIME. And ToS didn’t say anything about if the seller can’t link the card with a deleted account and the new active account. This staff still tell me that this is a violation of ToS. I really pissed off, Then, another staff contacted me and say that they would review it again. Then they restored my account yesterday.
I really happy, until I saw my gig has been removed. They tell me that I used someone else arts. Now I’m super angry because they’re all my original. I told them to show the proof to prove it but they just asked me to send the source files. WOW. Okay, I sent the source file and I also ask for an apology. Why can they blame someone with no proof like that??? I know they CAN’T find any proof because the arts are all mine.
Now I’m still waiting for their response.
I do like Fiverr and how the platform work (I’m totally ok with 20% rules) but I can’t relate with the staff who blame me.