Fiverr Forum

FIVERR Support and Responsiveness


#1

Dear fiverr, i have started to lose my patience,

I honestly don’ t understand how your support works.
1st thing i can’t view my opened tickets AT ALL, I spent 15 minutes to you explaining an issue i have with the time extension and there is no ticket issued on that (or i cannot access it from help!) -> It always asks me to open a new ticket VERY ANNOYING.
2nd thing, my problem comes with the order Order #FXXXXXXX.
I deliverd a while ago and feedback from buyer came almost 3 days after (almost to auto closing). I asked for a time extension for 5$ -6 days because things are slow with the client(obviously, starting with the moment i proposed the extension request). Therefore i was expecting to have extra 6 days to work with the client but Fiverr only gave me 3 because it retroactively started from the moment the gig was officially ended (2 or 3 days before requesting extension). -> THAT I DO NOT AGREE! I made this remark again a while ago and your personnel said they fwd-ed to sw team. Same issue again over and over!.

You are not controlling the Seller protection at all.

Are you willing to repair this bug or shall i delete my account after i finalise my orders?
I am losing time with you guys.


#2

Hi there! :slightly_smiling_face:

Your message won’t get to Fiverr support unless you do it here:
https://www.fiverr.com/support_tickets/new

We’re just buyers and sellers like you. :sunny:


#3

There is really a bug on support ticket. The url they sent on email we received doesnt open our ticket page no more.


#4

Don’t lose your patience. They are working to fix it. Maybe after this schedule maintenance support ticket system will work properly. Just wait and keep patience. :slight_smile:


#5

Maintenance is scheduled, I think you should re-iterate the issue to CS…


#6

You’ve freedom to leave fiverr :smile: