I just got up and saw that one of my order has been cancelled by the Fiverr support and as a bonus received a Warning of incomplete delivery which is totally wrong and not correct.
Let me explain to you about the order complete issues.
1- The buyer came to me to redesign with a website which i did.
2- The buyer requested some changes/modifications and i completed in timely manner and delivered
3- His last modification was completed on 21:41 January 31, 2020
The buyer wants me to upload the website without providing me login access to the host. I discussed the multiple solutions with him that how he can upload the site and assured that, i will help him in future in case of any issue
But at the end he went to the support and they even cancel the order and sent me an incomplete delivery warning in bonus.
I contacted to the support regarding the order cancellation he they replied that “we were provided with proof that the order wasn’t delivered accordingly. I can now see that you have asked the buyer for the credentials which they were reluctant to provide and wanted to discuss this with you.”
"I can see that it wasn’t delivered as you didn’t notify the buyer that sharing the personal info is needed. "
In the reply i sent them screenshots where i asked for login details before i start work on the project.
But look what they reply in return
"Note that both your account and the order were thoroughly reviewed prior to any decisions being made.
This being said, sending additional emails will not change any of our decisions, as they are final."
I asked the support why i got the warning and they simply replied “Regarding the warning, as I have advised you in the email below, no further details can be disclosed.”
“no further details regarding the warning can be disclosed.”
Please note that the “website upload on the server” is not included in this gig. All the basic requirements of Buyer were completed successfully initially.
I was doing the “Website upload on host” additionally only to make happy the client as complimentary but originally it’s not even included in the gig or buyer asked to upload it on host after completion of design.
I waited the client from February 01, 2020 but i never get a response, considering the “Site upload” is not included in it, and if the buyer requires any help or he manage the logins he can contact me later, i delivered the order and what i can see the “order has been cancelled” and additionally i received a warning too which is really disappointing thing for me.
If anyone here can give me an expert advice over this matter.