Fiverr Community Forum

Fiverr Support has been redesigned

Fiverr Site
#1

While trying to create a new CS ticket, I saw the entire Support site had been redesigned :scream: Now it’s a tad harder to create a ticket, requiring more clicks - maybe it’s on purpose to decrease the amount of tickets? :eyes:

Actually, I reckon not many knew about the helpful articles on the Support site, as most went there to just create a ticket, so the new design promotes the helpful articles and will likely decrease tickets naturally :clap:

We now get two options: Seller or Buyer help center at the top:

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Based on that, we’ll see a big list of common helpful topics:

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And we have to scroll all the way down to find the “Contact” button, which leads to the old CS ticket form no matter what option (buyer or seller) we’ve chosen previously:

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Took me a while to find the old CS ticket submission form :crazy_face:

Updates:

  • the Academy page has been taken down, and all the articles have been merged into the new Support site.

  • the Customer Support system seems to have been moved back to Zendesk just like in Fiverr’s early days ( https://fiverr.zendesk.com/hc/en-us/requests/new )

10 Likes
#2

Thanks for letting us know :slight_smile:
I though TRS and old warriors don’t use CS as they have been in the game for too long. Seems I am wrong :zipper_mouth_face:

2 Likes
#3

Thans. Design look much better Now

#4

We use CS a lot, too, because of bugs, because of troublesome buyers or inappropriate conduct/behavior of other users, because of copycat gigs, to ask questions when something is on the edge of the ToS or in the gray zone, and so on. :slight_smile:

5 Likes
#5

I don’t want to change the subject of this post, and I don’t want to bother you with private messages, so It is better to ask here :slight_smile:
“copycat gigs” can you complain is someone is copying your style?

#6

I guess it depends on what “style” means - e.g. if someone uses the same “minimal” style in their logo design gig, no, because everyone is entitled to use minimal style in their designs. I was referring to cloned gigs, as in same description text, same images, same package text, etc.

2 Likes
#7

you are educating us

1 Like
#8

I know there was a post about how to check for that, but I forgot how. :confounded: Can you tell us again?

1 Like
#9

It’s best to google your gig description, and a couple of copycat gigs would magically appear. :fireworks:

1 Like
#10

So just the title or the whole gig description?

1 Like
#11

I usually go with a few sentences from the gig description, optionally enclose those in double quotes to make sure Google finds exact matches rather than similar ones :wink: I do have to warn you, though: it can be ugly to witness. And if there are multiple copycats, it can be quite an overwhelming sensation.

3 Likes
#12

Okay, Woofy did manage to answer it faster. That’s what I was about to say.

1 Like
#13

News

  • the Academy page has been taken down, and all the articles have been merged into the new Support site.

  • the Customer Support system seems to have been moved back to Zendesk just like in Fiverr’s early days ( https://fiverr.zendesk.com/hc/en-us/requests/new )

So if you’re still redirecting newbie sellers from this forum on the academy page, don’t, there’s no more academy page anymore - instead redirect them to the https://www.fiverr.com/support page.

#14

I don’t want to click 20 pages to file a ticket

#15

You don’t, you just have to click this now: https://fiverr.zendesk.com/hc/en-us/requests/new :wink:

Go bookmark it :slight_smile:

1 Like