I have a whole list of problems that have been happening while I have been trying to post my gig. I have emailed several times, and get an email with suggestions on how I can fix them, but then the support person just closes my ticket without giving me time to tell them I have done everything they suggest.
The last time I emailed them, they gave me a bunch of suggestions, which I tried and told them so. They asked me to send them some screen shots, which I did. Then they asked me to send them the photos I want to add to my gig, which I did.
The next day, I got an email that said they had added my photos, my gig is live and the ticket was closed. I made it very clear I was not ready to have my gig live and that I needed help with several problems, some that had nothing to do with my photos.
What can I do? Has anyone else had this problem with support giving answers that are not helpful at all and then immediately closing the ticket? I have had two orders so far because they keep doing things like this. I am getting sick of it. I like the people on here and I like the idea, but I feel very much like support is rude and not very helpful. Am I the only one with rude support closing my ticket before giving me a chance to respond to them?