Hi everyone! I read here a lot but never posted before.
Recently I had an experience with a difficult buyer - they ordered an expensive custom gig. They didn’t order any revisions, but when they didn’t like their first delivery I had no problem delivering again for free. They started to make subjective criticisms about the delivery, and more than one person was accessing the account (buyer side) so conflicting messages. When i told them no more free revisions they threatened to cancel. I revised for them once more and they were finally happy with the result. They left a 4 star review, but comments saying they were happy. A few days later they came back to complain about the files I sent being too large could I please compress them. I compressed them and sent them through wetransfer. Today, 15 days after receiving feedback Fiverr cancelled the order and refunded the buyer. They are saying it’s because i didn’t respond to their last message - but actually I responded by sending the buyer their compressed files and received a confirmation from wetransfer that they downloaded the files, but no additional messages. Support is not listening and can’t give any valid reason for the cancellation - they keep contradicting the TOS and cancellation policy when I point it out.