Fiverr Forum

Fiverr Support Not Working


#1

Can anyone please help me, I have sent more than 4 tickets to fiverr customer support but it’s more than 15 days and I didn’t got any response? I don’t know what to do now? Please help me guys :frowning:


#2

In your emails
inbox
promoti
updates
spam
see
Will you get other emails?
If not,
There is a mistake in setting up the email
Correct settings


#3

I was getting promotion updates and all the things from fiverr but now there is no more promotions messages coming from fiverr also i am getting messages from fiverr ( your reply notification also in my mail ) so i think email setting up is alright.

Btw thanks for your help :slight_smile:


#4

While logged into your Fiverr account, check your Help Center Activities (this link should work: https://fiverr.zendesk.com/hc/en-us/requests)
to see if a ticket has been created at all. If not, send them a direct mail (support@fiverr.com) and don’t forget to mention that you tried 4x to send a ticket but that it didn’t work.

If you actually created 4 tickets for the same issue, that’s not good as it might be seen as spam. Typically, you should create 1 ticket for 1 issue, then give them 24-48 hours to reply, and then check if the ticket has been created and shows in your Activities.
If it has, don’t open a new ticket but send a reminder as addition to the 1st ticket.
If it hasn’t, see above.


#5

Thanks @miiila for your help!

But whenever i tried to open my activities or requests it redirects to me fiver help and support page [ I don’t know why :frowning: ]

No i am not spamming and also i tried to mail them directly my 2nd request which was 5 days after 1st request and in the 2nd request i clearly mentioned that i didn’t got an reply to my request since 7 days so i send my 1st request again twice but in the gap of 4 days each.

I don’t know why it’s happening with me :frowning:


#6

Did you get the automated 1st reply they always send after one creates a ticket?
Not an actual reply but just an auto-response telling you a ticket has been created and they’ll reply within 24-48 hours or something.

If no, I guess it’s safe to assume you have a bug there, I’d contact them via direct email in that case.

Oh, you said you sent a direct mail already. Well, then I don’t know either.

I’ve had a bug when the ticket system didn’t work once but they replied to the direct email I then sent.


#7

I got that automated message on my 1st request only and after that no reply and neither any automated message on other request. Also when i use my chrome browser the help and support page neither opens ( it only loads , no internet problem i am having ) and when i use Microsoft edge it opens normally.

Please help me :frowning:


#8

Well if you did get the automated message after your 1st request and then made other new requests/tickets for the same thing instead of waiting for the actual reply to your 1st request, I guess it’s possible that they saw those other requests as spam and might have restricted your access to the help center temporarily, I think some people posted about such issues.

Else it might still be a bug, try Chrome if Edge won’t work.

I fear nobody here can help you beyond that, only support can.


#9

Can you state what problem you’re trying to fix with Fiverr?


#10

Well I already explained above


#11

Seriously, I mean I have waited for 5 days for a response and when i made my 2nd request it was also regarding that 1st request only that was to tell them please help me asap regarding my 1st request and then again no response :frowning:

Now is there any way to contact customer support? What will i do now


#12

I don’t know any more than you. If it’s a bug or your help center account has been temporarily restricted, you could try logging in every few days until you hopefully can again (sometimes bugs sort themselves out) so you could add to your 1st ticket, or else try with another direct email. I can’t see any other option.

Have you even tried with a different browser? If you tried Chrome and Edge, maybe try Opera, and the cookie and cache clearing stuff for Chrome.