Haha lucky you!! I usually get okay responses, but on this issue it’s just nothing but canned answers.
SO TRUE about the Feedback Policy and TOS! lol. omg.
The issue I’m having right now is with feedback removal. The buyer stated something that was false (that they asked for a refund, they literally never even sent me a message), which I think should count as a “false statement” meaning that the feedback should get removed regardless of whether or not the buyer removes it or not. They explicitly say in the Fiverr Help documents that “Feedback that violates our TOS would contain false statements or abuse towards the seller.”
Fiverr support basically said that my situation doesn’t violate that. So then I asked them what would count as a “false statement” and to provide an example, since to me this definitely seemed like a situation where it would count. They keep skirting around the question and just saying the same thing over and over “We only remove feedback when it directly violates the TOS”, etc, etc. I’m more just curious since I’ve run into multiple weird issues like this with feedback removal now, so I just want to be more informed so I don’t waste their time in the future.
At this point I kind of don’t even care about getting the feedback removed, I’m more annoyed at the responses I keep getting and why no one will directly answer my question.
I definitely don’t mind calling Tel Aviv, even if I have to wait a bit. Happen to know the number?