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Fiverr Support - Talk to a real person?

Fiverr didn’t use robots. They have good customer support team.:purple_heart: Because i got good support from fiverr. Please say your questions correctly then they will help you :blush:

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I see that you are more experienced than me. (I mean the number of sold gigs)

Simply it’s interesting what kind of problem was it? As for me they helped me a few times very good, even tech team was involved. It took 2-3 days to sort the problem. But it was done perfect.

Lets see… there was infamous the porn/casino internet turnkey business scammer who’s clueless actions allowed them to fumble through an order , demanding free stuff , insulting me , causing me an inconvenience and a bad rating on my gig which support could not see through enough to remove because he spends “Thousands on fiverr per month” – just like the people on ripoffreport that claimed he stole thousands from their credit cards…(Which I video captured and sent to CS in the ticket) … only to have them side with the scumbag for said “Thousands per month he spends on fiverr” … but lets fast forward to another one…

Like my wife receiving an order which she told the man was going to cost extra… but he wasnt responding. Then he cancels the order , by actually leaving a “Seller failed to deliver on time” rating on … and asks her to re-create the order for him again and that he’s willing to pay the extra fees…

She tells him to request his rating be removed (via fiverr support) …
Who then treated him like the SELLER … on 2 different tickets.
He gave up trying , she’s remaking her account after funds clear.

Let me take a look at my ticket logs…

Hmm lets see , buyer is using my video on his website and isn’t completing the order… Fiverr support didnt care…

Another one… I complain about a review left by another buyer who couldnt order properly, fiverr agrees , then slaps me with a strike while reviewing something I’ve been doing for years and telling me it deserves a strike… really for no apparent reason because it did not effect the client/seller relationship at all. Basically was me pausing a gig before it went late while I waited for the client to send me their required logo or something of that nature.

A ticket about another client’s review , gone ignored , and marked complete by fiverr support…
Later fixed after I created another ticket in all caps days later…

Lets see… A problem client is being annoying so I report them so they are unable to contact me and order from me anymore… That client sends emails to me offsite which I ignored and finally contacts fiverr to have my account unblock him so they could order from me again… turned that into $100+ but … really… what a fail.

Like…
Really my problem is with buyers who dont order properly and leave a review based on their inability to comprehend or ask the proper questions. I had a guy today asking if he got an animated intro to his videos because he saw it in my demo video… and the “demo video” hes referring to was a video that was showing underneath my gig’s intro video… Those videos are videos I’ve turned in to past clients… in no way does it represent the gig’s basic package. I dont even have control over what videos show up down there… But it’s these kinds of people that cause the weirdest problems. I’m secretly hoping he doesnt place the order…

The canned responses are plentiful in these tickets and a lot of times they seem to not understand the problem at hand unless you are perfect in explaining every little thing and covering bases before they ask you to cover them and waste days of time. (like them asking you to use the resolve now button or asking you to do things you have already done and stated you’ve done) – Head smashing into wall kind of stuff.

I’ve just given up. Moving onto other things finally =P

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Please I need your help. How can I extend an order in progress from 1 day to 4days delivery.

use the blue “Resolve Now” button to pick the option to cancel , it will give you an option to extend the time. Try that.