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Fiverr Support - Talk to a real person?


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It would be AMAZING if we could talk directly with someone about issues instead of using the support message system!

I have a fairly simple problem with an order (question about a review I got from an unhappy buyer.) I’ve gotten messages from 3 different Fiverr support people and none of them will answer my question outright. They’re almost all the same replies as well, which makes it seem like they’re just copy and pasting replies.

Does anyone know how to get around this? To talk to a real person? Doesn’t even have to be a phone number. I’d be happy to use a chat or talking back and forth with someone on Twitter, as long as it’s a real person and not canned answers.

Thanks!

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They must like me as I get some human responses sometimes–but the TOS will be OBEYED. Unless it’s a Feedback Policy issue. Because they don’t have one, but they do go by it, somehow. Note that a TOS violation does not affect reviews, because that’s the, er… Feedback Policy–the one that doesn’t exist. If that’s the question, ask them why they don’t have such a rather important piece of official documentation to hand for users and staff alike to operate from as a guideline.

I doubt they have a cut and paste for that…

Depends on the specific issue really. Perhaps your issue is dealt with perfectly adequately (according to their guidelines, whatever they are) by the cut and paste response? You could call Tel Aviv (it’s almost 11am in sunny Israel right now), but I doubt you would get much help. As for Twitter and Facebook, you’ll just be trapped in a loop of being directed to CS.

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They must like me as I get some human responses sometimes–but the TOS will be OBEYED. Unless it’s a Feedback Policy issue. Because they don’t have one, but they do go by it, somehow. Note that a TOS violation does not affect reviews, because that’s the, er… Feedback Policy–the one that doesn’t exist. If that’s the question, ask them why they don’t have such a rather important piece of official documentation to hand for users and staff alike to operate from as a guideline.

I doubt they have a cut and paste for that…

Depends on the specific issue really. Perhaps your issue is dealt with perfectly adequately (according to their guidelines, whatever they are) by the cut and paste response? You could call Tel Aviv (it’s almost 11am in sunny Israel right now), but I doubt you would get much help. As for Twitter and Facebook, you’ll just be trapped in a loop of being directed to CS.

Haha lucky you!! I usually get okay responses, but on this issue it’s just nothing but canned answers.

SO TRUE about the Feedback Policy and TOS! lol. omg.

The issue I’m having right now is with feedback removal. The buyer stated something that was false (that they asked for a refund, they literally never even sent me a message), which I think should count as a “false statement” meaning that the feedback should get removed regardless of whether or not the buyer removes it or not. They explicitly say in the Fiverr Help documents that “Feedback that violates our TOS would contain false statements or abuse towards the seller.”

Fiverr support basically said that my situation doesn’t violate that. So then I asked them what would count as a “false statement” and to provide an example, since to me this definitely seemed like a situation where it would count. They keep skirting around the question and just saying the same thing over and over “We only remove feedback when it directly violates the TOS”, etc, etc. I’m more just curious since I’ve run into multiple weird issues like this with feedback removal now, so I just want to be more informed so I don’t waste their time in the future.

At this point I kind of don’t even care about getting the feedback removed, I’m more annoyed at the responses I keep getting and why no one will directly answer my question.

I definitely don’t mind calling Tel Aviv, even if I have to wait a bit. Happen to know the number?

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Haha lucky you!! I usually get okay responses, but on this issue it’s just nothing but canned answers.

SO TRUE about the Feedback Policy and TOS! lol. omg.

The issue I’m having right now is with feedback removal. The buyer stated something that was false (that they asked for a refund, they literally never even sent me a message), which I think should count as a “false statement” meaning that the feedback should get removed regardless of whether or not the buyer removes it or not. They explicitly say in the Fiverr Help documents that “Feedback that violates our TOS would contain false statements or abuse towards the seller.”

Fiverr support basically said that my situation doesn’t violate that. So then I asked them what would count as a “false statement” and to provide an example, since to me this definitely seemed like a situation where it would count. They keep skirting around the question and just saying the same thing over and over “We only remove feedback when it directly violates the TOS”, etc, etc. I’m more just curious since I’ve run into multiple weird issues like this with feedback removal now, so I just want to be more informed so I don’t waste their time in the future.

At this point I kind of don’t even care about getting the feedback removed, I’m more annoyed at the responses I keep getting and why no one will directly answer my question.

I definitely don’t mind calling Tel Aviv, even if I have to wait a bit. Happen to know the number?

sellers can reply to reviews.

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Fiverr want to model their site on other successful money-making websites such as eBay. They want to gain as much business as possible and be as hands-off as they can. The more they have to intervene, the higher their cost base is. They want us to resolve the issues ourselves as much as possible. The feedback system is designed to keep people in line. At the moment it doesn’t really work. Watch this space…

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It would be AMAZING if we could talk directly with someone about issues instead of using the support message system!

I have a fairly simple problem with an order (question about a review I got from an unhappy buyer.) I’ve gotten messages from 3 different Fiverr support people and none of them will answer my question outright. They’re almost all the same replies as well, which makes it seem like they’re just copy and pasting replies.

Does anyone know how to get around this? To talk to a real person? Doesn’t even have to be a phone number. I’d be happy to use a chat or talking back and forth with someone on Twitter, as long as it’s a real person and not canned answers.

Thanks!

I’ve gotten messages from 3 different Fiverr support people and none of them will answer my question outright. They’re almost all the same replies as well, which makes it seem like they’re just copy and pasting replies.

At least the grammar is pretty good though right? I mean, they definitely score points there.

I always feel special when it looks like the response isnt canned. Just to know somebody took the time to read my ticket really warms my heart. I think there is a picture of me on their wall by now… they probably throw darts at it on their lunch breaks.

You’re lucky they treated you as the seller instead of them thinking you were somehow the buyer. It’s gotten that bad.

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I’ve gotten messages from 3 different Fiverr support people and none of them will answer my question outright. They’re almost all the same replies as well, which makes it seem like they’re just copy and pasting replies.

At least the grammar is pretty good though right? I mean, they definitely score points there.

I always feel special when it looks like the response isnt canned. Just to know somebody took the time to read my ticket really warms my heart. I think there is a picture of me on their wall by now… they probably throw darts at it on their lunch breaks.

You’re lucky they treated you as the seller instead of them thinking you were somehow the buyer. It’s gotten that bad.

Some kind of live chat would be nice, though, seeing some forum posts, unless they´d invest big time in staff, you might stand in a queue with people asking how to rank their gig on 1st page and stuff and ticket system might be faster…

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U r right absolutely. I can say only good words about Fiverr & Support. So good service.

Yeah thanks and i posted about to make your account more safe in here .

Check this topics in here . Thanks

favicon.icoFiverr Forum default-apple-touch-icon.png

Secure your account more with this

To create a fair and respectable marketplace, Fiverr ask that you do not request feedback removal in exchange for refunds, discounts, upgrades or any other type of additional benefit. It is against Fiverr's Terms of Service to manipulate the feedback...

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Yeah thanks and i posted about to make your account more safe in here .

Check this topics in here . Thanks

favicon.icoFiverr Forum default-apple-touch-icon.png

Secure your account more with this

To create a fair and respectable marketplace, Fiverr ask that you do not request feedback removal in exchange for refunds, discounts, upgrades or any other type of additional benefit. It is against Fiverr's Terms of Service to manipulate the feedback...

Linking to a post you made that simply quotes the ToS and offers no useful information isn’t really relevant here, is it?

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Fiverr Support are real people. I think they are very good. A few times I had some problems and FSupport guys sorted all the problems absolutely perfect.

lucky you… I have horror stories of how they can’t fix the simplest problems no matter how easily you spell it out to them.

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Some kind of live chat would be nice, though, seeing some forum posts, unless they´d invest big time in staff, you might stand in a queue with people asking how to rank their gig on 1st page and stuff and ticket system might be faster…

Would love to see my 20% go towards something like that.

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lucky you… I have horror stories of how they can’t fix the simplest problems no matter how easily you spell it out to them.

I see that you are more experienced than me. (I mean the number of sold gigs)

Simply it’s interesting what kind of problem was it? As for me they helped me a few times very good, even tech team was involved. It took 2-3 days to sort the problem. But it was done perfect.

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I see that you are more experienced than me. (I mean the number of sold gigs)

Simply it’s interesting what kind of problem was it? As for me they helped me a few times very good, even tech team was involved. It took 2-3 days to sort the problem. But it was done perfect.

Lets see… there was infamous the porn/casino internet turnkey business scammer who’s clueless actions allowed them to fumble through an order , demanding free stuff , insulting me , causing me an inconvenience and a bad rating on my gig which support could not see through enough to remove because he spends “Thousands on fiverr per month” – just like the people on ripoffreport that claimed he stole thousands from their credit cards…(Which I video captured and sent to CS in the ticket) … only to have them side with the scumbag for said “Thousands per month he spends on fiverr” … but lets fast forward to another one…

Like my wife receiving an order which she told the man was going to cost extra… but he wasnt responding. Then he cancels the order , by actually leaving a “Seller failed to deliver on time” rating on … and asks her to re-create the order for him again and that he’s willing to pay the extra fees…

She tells him to request his rating be removed (via fiverr support) …

Who then treated him like the SELLER … on 2 different tickets.

He gave up trying , she’s remaking her account after funds clear.

Let me take a look at my ticket logs…

Hmm lets see , buyer is using my video on his website and isn’t completing the order… Fiverr support didnt care…

Another one… I complain about a review left by another buyer who couldnt order properly, fiverr agrees , then slaps me with a strike while reviewing something I’ve been doing for years and telling me it deserves a strike… really for no apparent reason because it did not effect the client/seller relationship at all. Basically was me pausing a gig before it went late while I waited for the client to send me their required logo or something of that nature.

A ticket about another client’s review , gone ignored , and marked complete by fiverr support…

Later fixed after I created another ticket in all caps days later…

Lets see… A problem client is being annoying so I report them so they are unable to contact me and order from me anymore… That client sends emails to me offsite which I ignored and finally contacts fiverr to have my account unblock him so they could order from me again… turned that into $100+ but … really… what a fail.

Like…

Really my problem is with buyers who dont order properly and leave a review based on their inability to comprehend or ask the proper questions. I had a guy today asking if he got an animated intro to his videos because he saw it in my demo video… and the “demo video” hes referring to was a video that was showing underneath my gig’s intro video… Those videos are videos I’ve turned in to past clients… in no way does it represent the gig’s basic package. I dont even have control over what videos show up down there… But it’s these kinds of people that cause the weirdest problems. I’m secretly hoping he doesnt place the order…

The canned responses are plentiful in these tickets and a lot of times they seem to not understand the problem at hand unless you are perfect in explaining every little thing and covering bases before they ask you to cover them and waste days of time. (like them asking you to use the resolve now button or asking you to do things you have already done and stated you’ve done) – Head smashing into wall kind of stuff.

I’ve just given up. Moving onto other things finally =P

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