Fiverr Forum

Fiverr Support Team are Amazing!


#1

So basically, I completed someone’s Gig, provided the evidence with appropriate screenshots, and i even done 2 gigs in 1 gig as they were a returning customer! I did exactly what my gig said in the tin and proved it however they said i completed the gig “wrong” sort of thing and left negative feedback



anyway i contact fiver support last night about this scenario giving them all the relevant information, and told them too look through the gig description and title and look at the results i sent in.



I woke up this morning to find a reply that the feedback was removed as the buyer was in the wrong!



Thankyou Fiverr team for working so fast!!



Anyone else got stories like this?


#2

Yeap, Customer Support is really good.

I got a negative feedback too and I am working on that.

CS said that I have to contact the buyer at least 12-24 hours for 3-5 days and if the buyer is not responding then MAYBE they can remove the feedback.

There is some hope for me too.

I’m glad you got it figured out quickly, Good luck!


#3

Reply to @princemaxx: Good luck too you too! Im sure they will sort you out if the buyer is in the wrong, they did mine fast and could not ask for better service


#4

Whenever I have need to contact customer support they have always been fast, efficent and fair.



Thumbs up Customer Support :slight_smile:


#5

Reply to @madmoo: Thats impressive! but i guess sometimes people can just be annoying, best way to put it. Ive seen a few stories where people have given negative feedback when they shouldn’t have and contacted support and sorted it out! they are top support!!


#6
madmoo said: I've never had any negative feedback so not had to test this out


*quickly orders a gig and leaves negative feedback*
nah, just kidding.
You and your gig(s) are amazing therefore you deserve only positive review(s).