I need your opinion on below incidence
I am new to fiverr i came here to develop one software
I found one seller who willing to do my task ,but he said he needs to buy few apis to complete project but to buy them he need advance fund, i was not ready to make any advance payment so after long discussion we agreed that he will deliever an empty delivery which I will accept and after 10 days he will deliver my software I checked few blogs where fiverr team mentioned funds are safe with fiverr within 14 days so i agreed his terma
During this 10 days period of journey ,i tried to contact seller in between but there was no response , on 10th day when he not responded I immediately raised ticket to support team
They assured me that they will look into this matter and asked everything regarding order and discussions.
After 4 days of time ,when it was 14th day of delivery i again asked support team that what happened to my ticket,they said they are looking into it but funds are safe
After taking 10 days of review they are telling my order can not be cancelled because its not meeting canceling requirements
Without telling any specific reason they just trying to close this matter.
Order value was $100 and i raised complaint on 10th day of delivery, i did follow ups
I have not received my software
Please tell me if anythings else can be done here or some one from fiverr fourm gone through with same situation