Thank you for your post.
Customer support is here to help everyone that uses this platform but some “issues” are brought to Fiverrs attention are not relevant in the first place. As blavaro mentioned, this is why CS reply time is loaded because they receive thousands of these type of support tickets and thus creates a backlog of unnecessary issues.
Fiverr is a performance based marketplace, you deliver excellence & consistently able to generate revenue, you are more likely to be pushed up in the system. It is worth noting that are a huge amount of sellers depending on your gig service. You main gig has around 11,514 active sellers. You are competing against 11k people for 1st page that features 48 sellers. It is a competitive so take that on board, ive been 1st page, ive been 8th page, keep focusing on providing excellence and work will come. Another point is fairness, Fiverr tries to give new sellers sometime on the front pages so they can get started as well, its called circulation for that very reason.
I would like all sellers to take note of this as a community and free up CS from performance based issues, unless there is an actual issue with your gig. Ranking lower than you previously did is not a reason in my opinion to be sending support tickets to CS. Every time i have contacted CS for issues they have been fantastic, prompt and efficient, I believe the slow response time is due to the nature of your support ticket (+ overloads of this type of “issue”) not being an actual tangible issue they can solve.
Hope that clears that up for both you and any other sellers on here.