Fiverr Forum

Fiverr took my money


#1

I had an order cancelled. Fiverr refuses to refund the money to my credit card. They won’t reply to my emails. What can I do? Trust me, I’m not going to just sit and do nothing. Fiverr is a thief.


#2

Fiverr does not refund money to credit cards. All refunds are returned to a user’s Fiverr account.


#3

That’s ILLEGAL you are holding MY money. I will not sit for this.

In a message dated 8/8/2017 12:54:47 P.M. Eastern Daylight Time,
fiverr_forum@discoursemail.com writes:

 _jonbaas_ (http://forum.fiverr.com/u/jonbaas)  Regular  

August 8

Fiverr does not refund money to credit cards. All refunds are returned to
a user’s Fiverr account.


#4

Calm down - there’s no point in shouting at @jonbaas - we’re all just forum users like you - nothing to do with Fiverr staff.

Here’s where you can contact customer services to discuss the matter with them:


#5

Sir, if you’re unhappy with one seller find someone which offer same services and you will get your job done and very professional work.

Also money will be on your Fiverr account and you can use them to buy gigs and the reason why you can’t get money back is because when you registered on Fiverr and when you start using selling or ordering on Fiverr you have to agree with Terms & Rules so that’s included on User Agreement.

But I suggest you to buy from another seller and your task will be completed and you will be happy.

Also if you want write what you need and we can help you.

Thank you.

P.S. See that : Terms


#6

In addition to what @offlinehelpers and @jonbaas said, it is clearly stated in Fiverr’s Terms of Service that you get the refund as Fiverr credit for further purchases (and, when you buy with Fiverr credit, you don’t pay processing fees). By creating an account on Fiverr and by using that account, you have agreed to Fiverr’s Terms of Service.


#7

That’s it look for someone else who’s providing the same services you have your money in your fiverr account. So you and your hard earn money is secure… Please familiarize yourself with fiverr and how to use it. And the rest is already explained by fellow members.


#8

There is nothing illegal about this. In fact, if you read Fiverr’s LEGAL Terms of Service, you will see them clearly state: “If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s Shopping Balance.”

Here is the link to Fiverr’s Terms of Service. You will find the above-quoted legal term listed under Sellers > Basics near the top of the page.

https://www.fiverr.com/terms_of_service


#9

I do agree with everyone that it’s clearly stated in ToS that if order is cancelled, money is returned to user account balance and not refunded to credit card, BUT, Fiverr is like any other company, if you buy new refrigerator and you’re not happy with it, you can return it and get your money back - in some timeframe of course, so I think Fiverr must refund money on credit card if buyer request so. :wink: (I never requested that, so maybe Fiverr do that and janecool is just complaining before checking out with CS, so I’m just writing my opinion about how it should be) :slight_smile:


#10

If you read Fiverr’s Terms of Service, you will see that CS does return funds to the buyer’s payment provider if the buyer demands it, but they only do it a limited number of times in order to prevent fraud.


#11

I’ve already purchased what I needed from someone outside Fiverr. I’ve
contacted my credit card and it’s been disputed. They’ll take over from here.

In a message dated 8/8/2017 1:29:10 P.M. Eastern Daylight Time,
fiverr_forum@discoursemail.com writes:

 _devcode_ (http://forum.fiverr.com/u/devcode)   

August 8

Sir, if you’re unhappy with one seller find someone which offer same
services and you will get your job done and very professional work.
Also money will be on your Fiverr account and you can use them to buy gigs
and the reason why you can’t get money back is because when you registered
on Fiverr and when you start using selling or ordering on Fiverr you have
to agree with Terms & Rules so that’s included on User Agreement.
But I suggest you to buy from another seller and your task will be
completed and you will be happy.
Also if you want write what you need and we can help you.
Thank you.
P.S. See that : Terms
(https://www.fiverr.com/terms_of_service?source=footer#commercial-use-license)


#12

Like I said, I’ve disputed the charge with my credit card. They will
handle it from here.

In a message dated 8/8/2017 1:29:58 P.M. Eastern Daylight Time,
fiverr_forum@discoursemail.com writes:

 _catwriter_ (http://forum.fiverr.com/u/catwriter)   Regular  

August 8

In addition to what @offlinehelpers
(http://forum.fiverr.com/u/offlinehelpers) and @jonbaas (http://forum.fiverr.com/u/jonbaas) said, it is
clearly stated in Fiverr’s Terms of Service that you get the refund as Fiverr
credit for further purchases (and, when you buy with Fiverr credit, you don’
t pay processing fees). By creating an account on Fiverr and by using that
account, you have agreed to Fiverr’s Terms of Service.


#13

Yes, Sir but on this way you’re against something which you agreed.

When you registered you agreed with Terms of Use and now you are saying like the problem is with Fiverr but the problem is you haven’t read Terms you only clicked ‘Agree’ button and now you’re saying Fiverr isn’t refunding your money.

Also you can use these balance when you need other services and also how they can be sure you not bought from same seller but without using Fiverr and that’s against rules, too.

Sorry Sir, I’m here simple user but you need to understand Fiverr is company and if you not read Rules isn’t their fault.

Best wishes.


#14

I agree with your opinion and example. But if you buy something and sign contract where is says “If you’re not happy with it you can get new one but on same store” that’s rule and you can’t be against that after few days because that was agreement and also company can’t be against rules they created and signed. Same here. And I think Support team can’t do anything for that.

But anyway thank you for your opinion from me.


#15

Your Fiverr account will be closed since you’ve filed a credit card dispute for reasons that violate the ToS. Fiverr usually has no trouble sending you a refund on a first request, but perhaps you were impatient or gave them a hard time like you’ve been doing in this thread.

Either way, due to your credit dispute the matter is concluded.


#16

You think I care about them closing my account. You think I’d ever use Fiverr anyway? I filed the dispute AFTER they refused to refund my money. So, if they close my account then they DO get to keep my money then, don’t they?


#19

I totally get it.
If it’s one thing I can’t stand- it’s when these “for profit” businesses create a bunch of vividly clear “policies.”

Firstly, who has time to muscle through these “easy to read, grade level clarity, extremely necessary for the steady flow of customer to seller ratio” policies?

How is it my fault that I:

  1. Signed my name
  2. Used my digital signature
  3. Suggested that I read policies that I didn’t read

am I right?

Look… I’m about one more concise and comprehensive comment away from a cognitive systematic shutdown. I’ll go Howard Beale all over this forum. I’ll send words eating through the flesh of online truisms… me, just strutting through the lost souls in a traffic of the internet speedway - like a modern day Michael Douglas in “Falling Down…”

(beat)

and… scene


#20

Hello, I understand your frustration BUT the terms of service say that you get a refund to your fiverr account. That means you accepted the terms of service when you used the site.
It’s legal as long as it’s in the terms of service.


#21

I appreciate your art.


#22

I’m just here for the poetry of it all.