I am a level one seller and has been on the site for about 4 months. Today I got this notification to verify my account with a photo my ID.
I stumbled upon the notification on my mobile app. So I proceeded and it presented me with two options; either to verify with the passport or the driving licenses. For the both options, next step leads to a interface where I have to take a photo of the document. But both the interfaces freezes there and does not allow me to take any photographs.
Then I tried on my computer and it presents me with two option; QR code or a text with a link to my mobile number. I went on with the text option, but I received no text in any of my multiple attempts.
Then I asked around from my peer sellers whom I know personally and they have not received such a verification thing at all.
So I would like to know what is happening; how to verify my account, what happens if I don’t and why the process is such a headache? I would be much obliged if a moderator or some other responsible person looks into this.