Fiverr Community Forum

Fiverr will delete your 100% positive, Level 2 rated account with no warning

Yesterday I received three emails, one after another within 5 minutes of each other, saying I was violating TOS.

There was no further warning or any specific examples of these violations, and ultimately my Fiverr account was disabled.

How is it possible to contact me with 3 different warning emails within minutes, with no specific details?

I truly believe those emails were sent in error. But alas, my account of over 5 years, with 100% positive ratings, thousands of dollars gained, thousands of satisfied customers and reviews, and years of hard work deleted… just like that.

One of the emails stated that I have more than one account.
How is that possible? I work with one company. I use one Paypal account linked to our bank card.
Does this mean that I am the victim of some sort of fraud on Fiverr?

Another email states that there is an issue with my gig.
I have revised it several times to adapt to Fiverr TOS over the years. I don’t understand how I received that email again when I did not alter anything about it since it was approved.

All of these emails were sent within minutes of each other.
This can’t possibly be correct.

I asked Fiverr to look over my account, history, messages and gigs to find that this was an error.

I received multiple GENERAL responses simply stating, your account was deleted because of violations of TOS. No specifics, just general bot responses…

I Have very prestigious clients awaiting my services…
I have done exceptional work, all of my rankings were about 100%.
This is truly something that has confused me.

If this was not done in error, how am I to know what NOT to do if I ever use Fiverr again?
I repeat, I was never given any example of how I violated any TOS.

Also, how can I recommend to my business partners on how to use Fiverr, if after 5 or more years, I was disabled and have no concrete clue as to why?

Has anyone else experienced this yet???

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:open_mouth: can you tell us what you selling?

If you are based in the EU, you can request that Fiverr hand over ever piece of data they have in you and how this has been stored, used, and shared by Fiverr up until the time of your request. That could give you an idea of what you have done wrong.

Alternatively, if you are not in the EU, you could pop on on over for a holiday. :slight_smile:

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If you paste screenshots of these bot responses you might get more useful feedback. Canned replies from Support may look useless but they have some wording that many of us are familiar with.

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Hopefully, You will get your account back.

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I am very sorry for you…
Fiverr’s support team should specifically indicate to us what we did wrong when we ask them…so we can improve ourselves as doers. I mean, we’re paying a $2 fee on every order for a reason, and I would like to see Fiverr support use some of these extra funds it’s getting on every order to benefit the Fiverr community.

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I agree with Chris. We may be able to help if you tell us what you were selling. One thing Fiverr is very strict on is gigs that offer to do homework or any kind of academic work. This includes thesis and dissertations. I once had a gig that said I would proofread academic work and they took the gig down until I took out the word academic.

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It seems like this also wasn’t your original username on Fiverr. The username you lost would be helpful to know if you actually want advice. There are ways of recovering enough info to take a look at (which can also help you re-create gigs if they were okay) and if you are sure that you received the warnings in error, you could get potentially useful advice here.

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As a level two seller you got capital punishment . If we do a silly mistake then what will happen!
I lost my speech .

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The screenshots are here.

Look at the times they were sent. One minute after another.

If they are telling sellers that they allow 3 warnings before deleting your account, then why was there no time to correct any mistakes that might have been present??

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I was selling social media promotion through my business network.
Meaning, I would share buyers links to my business network so they can increase their brand awareness, online presence or whatever they were in need of as far as social media promotion.

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capital punishment indeed. Pretty unfortunate after several years of successful transactions on Fiverr

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I’m so sorry to hear that happened.

Fiverr takes things very seriously and if any of these violations have some truth in it, even at a first strike can result in an account ban.

Fiverr also doesn’t encourage the services you have been selling. Over the years Fiverr has been cracking down and removing these kinds of services. I wonder if you were a victim of that.

At this time, the only possible solution would be to open a civil dialogue with support and try to come to terms with why exactly this has happened.

Best of luck.

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There’s a category specifically for social media shoutouts etc.

So within the ToS and a fairly new category, or not?

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You know what the most insane thing about this is? My video gig (in video marketing category) has had all configurable gig package options changed to things like ‘account setup’ etc, as if Fiverr wants me to sell things like youtube account setup services and ad services. (Or similar services pertaining to other video sharing sites.) - And the same is true for my content writing gig.

I do not and have no plans to ever sell anything social media related on Fiverr. However, as you say, influencer marketing is a legitimate service which Fiverr encourages sellers to embrace.

The worst thing about this thread is the fact that clearly Fiverr has a 3 strikes and you are out system. However, what point is there in sending three emails like this back to back without giving the seller time to respond? If Fiverr is responding to a flag or false interpretation of a gig description fine, send the first email as a warning. This way, the seller can clarify their position and/or modify their business accordingly.

Sadly, Fiverr’s way of doing things seems to be. “There might be a problem here, lets slam the door on this sellers face.”

Of course, there is always the, “we don’t know the full details” argument. However, it is this kind of rash door slamming behavior which makes me purposefully not market Fiverr.

At present, I have a real-world real estate client who I will lose in October when I move. The easiest way to not lose them would be to move them over to Fiverr. There’s no chance of that happening, though, since I and this client communicate 90% via email and text and I can’t guarantee that they will never contact me again this way.

Poor show Fiverr. Poor show. - And yet completely expected

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So, they were actually very clear with you about what you did. You exchanged payment information of some kind or they would not have sent you those notices. I don’t know if you mentioned PayPal or talked about outside payment or what you did to cause that, but Fiverr doesn’t take it lightly at all. They don’t actually guarantee that you’ll get any time to correct a violation, they just usually do give you time on a minor issue. Exchange of payment info is one of the worst things you can do on Fiverr, so after they reviewed whatever you said to the buyer(s) they decide not to give you any more chances.

I’m sorry to hear it for your sake, but if you were here such a long time you should have been really aware of the rules. The way you described it in your OP, I thought you meant they had’t given you a reason, but they actually did. You also said that they told you that you had more than one account, so there are apparently more warnings they sent you that you haven’t posted.

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You know something. It is really hard to do social media marketing. If you’re good at it you can easily build back your base with the same marketing methods. I feel really sorry for what happened to you and I really hope everything turns out ok.

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Clear, not so much. Because as eaily as they stated this, they could have said I also purchased an “illegal house” via PayPal or whatever they want. The point of this is to say, they offered no proof of this violation because there was no violation. As a professional, and as a long term member of Fiverr, I was always clear to my customers that I only accept payments via Fiverr. Perhaps because my work was so desired, several of my customers, celebrity clients, offered to pay me more directly for long term services. I always denied them through the years so perhaps this is what occurred.
Still, as I mentioned, I stayed withing Fiver’s TOS always. Which is why today they restored my account… And then 10 minutes later, guess what… they disabled it again.

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You’re absolutely right. I do have long term clients, celebrity brands who are on board for my services, however, many of the clients who don’t have the funds like the bigger companies to spend on my services, I was happy to offer them via fiverr for these people to grow their own businesses.

An update, they reviewed and restored my account.
Then, again within a few minutes, disabled it again.

Such a disconcerting situation… Getting quite ridiculous as well.