Fiverr Community Forum

Fiverr won't refund the "extras" payment for a gig

The seller and I mutually agreed to cancel a gig worth $10 ($5 + $5 extra), but Fiverr only refunded me back $5. I’m guessing Fiverr kept the other $5 for itself, since the seller hasn’t received any money. Any way I can get the $5 back? I’ve had $240 worth of purchases on Fiverr, and this is the first time this has come up.

@serenade That’s strange. I would think their entire total spent would be refunded back. There might be some unwritten rule about so many days or something, who knows. Was it refunded prior to the order being marked as complete?