This is so frustrating.
Earlier this week, I got a client who ordered a podcast cover from me. My gig is express delivery (24 hours)
It was weekend and I was working at the church, and I got caught up with a couple of stuff at home.
I was late in delivering one of my orders,
When I was about to upload, I noticed the client cancelled the order. (leaving a negative review posted automatically by fiverr system). I contacted him and asked him if he could re-order because I’m done with the design and was about to upload. He is very friendly and he reordered. He said he got an email from fiverr suggesting an order cancellation.
So he re-ordered. Posted the same instruction, same work, its the same project. There’s not even a single word in the instruction that was changed. I uploaded the files. He loved my design. we went on a couple of revisions and then he marked the order as completed and posted a positive 5 star review.
So, I contacted the customer service and ask them if the negative review caused by the order cancellation may be removed. It’s because the buyer basically reordered the gig and he posted 5star review. It’s basically the same job.
I got a reply and the customer service agent, said it was against the TOS to remove the review? I don’t see the point? the Buyer posted a positive 5 star review for the job he re-ordered.
So I contacted my buyer, and asked him if there is in any way, the negative review be removed because of the obvious reason. He apologized to me and sent a ticket to Fiverr CS.
This is his message to me:
"Yes, definitely. I want to remove that review. Its unintentional. I just left the following message on the Support ticket. I’ll let you know. It is REQUEST #1899749.
I received my podcast artwork design from my designer (conceptzpro) and am very happy with it. In fact, I left him a 5-star review for it.
Unfortunately, before I received it the 24-hour period expired. I received an email from Fiverr that the design was late so I cancelled the order and gave a reason. The designer messaged me in a matter of seconds and said the design was ready. I then reordered and he finished the design for me, which I then gave him a 5-star review.
Both of my reviews are now showing for him but I would like to remove/delete the 1-star rating.
How do I do that?
Then earlier this day, the customer service agent named MARTIN sent me an email, and “accused” me of order manipulation and they will not remove the 1 star review. I’M SO PISSED OFF. I did not threated the buyer or make him do what he doesn’t want to do. I just raised up the issue that negative review as been posted (which I think he-thebuyer- has no idea happened). I asked him politely if he can contact the Fiverr CS to raise up the issue. How can I have the manipulation there?
When I opened my account today, There is a banner up top with an account warning that says:
To create a fair and respectable marketplace, we ask that you do not try to manipulate or find workarounds to “trick” our system. This is considered as improper behavior and a violation of our Terms of Service.
If you have any questions or concerns, please don’t hesitate to reach out at http://support.fiverr.com”
Now what shall I do? There is no point in contacting Customer Service. My rating just dropped from 100% to 98%. Kinda big deal for me who is starting to build up my profile. I got no late deliveries (aside from this one). Finished all my orders with 5 star rating.
I feel so betrayed.