Dear Fiverr! I woke up today that one of my buyers, who happened to leave 3 x 5* ratings, so definitely not unhappy with my service, simply filed a paypal charge back or something. Her account is not available, like she never existed, and all her three gigs were cancelled.
- It screws up my cancellation rates
- It steals money from me
- It steals money from you.
You need to step up against such charge backs, especially if the client was genuinely happy, do not grant automatically the money back to Paypal. If it is not possible, man up and take the risk, do not strip your sellers from their hard earned revenue! Your 20% + $2 should cover losses like that.
This is frustrating that sellers are working hard for being scammed.