I am so upset with Fiverr, they are scam artist, will never use them again. i have to dispute the charge with my bank!.. These foreigners think they can get over on American dollars! their work sucks and DONT GIVE ACCESS TO YOUR CREDIT CARD INFORMATION, THEY ARE A SCAM!
Try to resolve the issue with Customer Support to get refund. Apologies for your troubles.
Perhaps it’s a problem with the buyer also
contact CS they will help u…