So every once in a while, we have to use the Resolution center to cancel the order, now the problem is that client and you (seller) are already not in best of understandings when cancellation is sent and the “Reasons” of cancellation that we sent may sound a little too blunt to the buyer, I had a buyer or two freaking out on me because they thought I was blaming it on them.
We should be able to choose the reason of cancellation but I believe there should be a seperate reason of cancellation buyer sees, like If I’m cancelling order due to him/her not responding, Id’ like to explain it in a little more softer tone like
“Hey, you seem to be busy or away and not responding back to me, kindly accept this cancellation request as late deliveries have bad impact on my account, if you chose to provide me with the needed details, please inbox me to get this sorted out. Thank you!”
So it just me or do you agree?